Patient Services Specialist

Guidewell Emergency Doctor Clinics are free-standing outpatient facilities, providing easy access unscheduled care. Board Certified Emergency Medicine Physicians provide care to meet or exceed American College of Emergency Physicians Standards (Evidence-Based Clinical Guidelines) outside of the traditional hospital-based ER environment. The hyper-efficient delivery of Emergency Medicine Specialty Services combined with outpatient facility efficiently provides high quality care that can yield lower ER visits, lower hospital admissions and create savings

The candidate selected to assume the role of a Patient Service Specialist will be part of a fast growing, highly innovative healthcare organization. Crucial Care provides non-hospital-based emergency care while creating savings and five-star patient experience. The business model is supported by sound relationships with like-minded community providers/practices, Crucial Care’s proprietary Care Orchestration process, and the maintenance of a healthy business relationship with our partners.

This is a full-time position to work at our North Tampa location. *Please Apply directly to the position at: www.crucialcare.com/careers/

Responsibilities

A Lead Patient Service Specialist will play a very key role in the success of the facility and the patient’s overall experience. Strict adherence to organizational Protocols and Values is a must. The position is responsible for:

• Entering new patients into the patient database
• Verifying insurance
• Getting authorization from insurance companies
• Putting together patient charts
• Scheduling patient appointments
• Collecting copays and contracted rates from patients
• Coordinating admissions
• Auditing charts for completeness and obtaining any missing information from the clinical team

This is a Lead role that will provide work direction to the front desk staff as well as training of new team members.

Requirements

• High School diploma or equivalent
• Active BLS certification
• A minimum of two (2) years of experience in a medical office, hospital, or clinic in a patient services or similar role
• Previous lead, supervisory or training experience strongly preferred
• Must successfully pass a Level 2 background screen and drug test
• Able to perform the duties expected for an active role in a busy office environment (standing, walking, teaching, public speaking, pulling, pushing, lifting, etc.)
• Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)
• Able to stand and work up to 12-hours in a day
• Legibly write English, clearly speak English and proficiently read English

*Please Apply directly to the position at: www.crucialcare.com/careers/

Job Type: Full-time

Pay: $0.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)

Work Location:

• One location

Company's website:

• https://www.crucialcare.com/careers

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No