Patient Services Representative II - Front Desk

POSITION SUMMARY:

The Patient Services Representative - Front Desk is responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Greets patients, registering and scheduling as appropriate.
• Triages and routes clinical calls as appropriate.
• Assists patients with necessary paperwork as needed.
• Maintains work area and lobby in neat and orderly manner.
• Escalates questions/issues to appropriate resources as needed.
• Meets department productivity standards
• Maintains an understanding of billing information to assist providers, medical and front desk staff.
• Maintains an understanding of services provided by Practitioner and location.
• Maintains accuracy of medical charts, serving as a resource to other front desk staff. Regular and reliable attendance.
• Perform other duties as assigned.

Education: High school diploma or equivalent

Experience: 3-5 years customer services experience in a call center, healthcare or retail environment.

Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously. Proficient with Microsoft Applications.