Patient Service Representative Scheduling Lead

Position Title

Patient Service Representative Scheduling Lead

Position Summary / Career Interest:The Patient Service Representative Scheduling Lead is responsible for supporting the supervisor with creating a pleasant and seamless patient experience during all activities related to the scheduling for ambulatory clinics, including scheduling, patient registration, copay collection and providing pre-visit paperwork as well as maintaining current knowledge of front desk requirements to ensure seamless coordination. The Patient Service Rep Scheduling Lead must have thorough knowledge of all job functions, serve as a resource and can train other employees in collaboration with supervisor/manager.

Position Description:

• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
• Must be able to successfully and consistently perform all Patient Service Representative responsibilities.
• Serves as a resource and provides training to staff, as needed and in collaboration with a supervisor.
• Responsible for registration, scheduling, Automated call distribution monitoring, prior authorization standard work, scheduling related work queues, customer experience quality, and using the lean management system with their team towards continuous process improvement.
• Serves as a resource and provides training to staff in collaboration with supervisor.
• Serves as an Epic “super user” for area of responsibility.
• Reviews and provides findings and recommendations to the supervisor/leadership for patient or clinical issues that arise within the department/supporting area. Leads the team during supervisor absence.
• Responsible for oversight of the workflow and implementing changes as need to support patient throughput and dept efficiency/support of the supervisor
• Conducts and participates in daily huddles.
• Completes special projects and/or represents the clinic by serving on improvement teams/committees.
• Will float to practices with critical staffing levels as needed and delegated by management.
• Responsible for other duties or projects which are assigned by Management.

JOB REQUIREMENTS

Required:

• High School Diploma or equivalent.
• Three (3) years’ experience admitting/patient registration, pre-registration & pre-certification, scheduling or patient accounting experience, can include one year of customer service experience.

Time Type:Full time

Job Requisition ID:R-1760

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