Patient Service Representative

Responsibilities/Accountabilities:

• Coordinates patient care by managing phone calls using proper phone etiquette.
  
• Provide friendly and excellent customer service.
• Answers inquiries by phone and in person in a helpful, accurate and efficient manner.
• Schedule appointments.
• Maintains appointment schedule and manages recalls for providers and testing.
• Maintains electronic medical record, including the patient chart. Performs tasks (including linking, uploading, and referrals) in support of patient care.
  
• Ensures patient confidentiality by honoring the HIPAA Privacy Standards and OSHA.
• Assists providers when requested.
  
• Schedule and precert outside diagnostic test.
• Keep fax work queues up to date.
• Assist with checking in patients, collecting copay's and past due monies.

• Performs all special tasks and duties as assigned.

Job Requirements:

General Skills and Abilities:

• EMR skills/Eclinicals a plus
• Must know how to type
• Works well in a team environment
• Good written and verbal communication skills
• Proficiency on a computer
• Speed and accuracy
• Must have excellent customer service skills
• Must understand the importance of HIPAA and OSHA standards

Willing to train the right person for the position.