Patient Service Representative

Summary/Objective

Patient Service Representative is responsible for providing durable medical equipment to patients in the field either discharging from hospitals, or preoperatively setting them up with equipment. They must always present themselves in a professional manner with patients, doctors, nurses, office managers, physical therapists, and other professionals. They must provide high level of product knowledge and educate patients with the equipment they are receiving. The patient service representative will support the Sales Representative in a specific territory by providing field support. The primary responsibilities are to provide customer service for all patient fittings. They are responsible for managing their own inventory levels and communicating with internal operations regarding their day-to-day services.

Essential Functions

• Effectively maintains information about all customers/patients.
• Patient interaction and Customer Care to all parties they interact with.
• Delivers and retrieves orthopedic appliances including bracing, CPM, Cold Therapy, electrotherapy, soft goods, home therapy equipment etc.
• Answering phone calls in regard to patient service questions and inquiries
• Thorough knowledge of products and equipment; assisting with troubleshooting.
• Re-education of product knowledge
• Submit detail orientated paperwork timely and accurately within Empower.
• Clean, test, manage inventory and working equipment
• Responsibility to follow doctor protocols effectively. Respond to voicemails, phone, Empower events and e-mails promptly, at least 24-48 hours as a courtesy
• Collect payment from patients when needed/instructed to do so by the Scheduling Specialist
• Other duties as assigned

**Position includes Auto & Cell phone allowance

Physical Demands

• must be capable of easily lifting fifty (50) pounds
• Ability to walk, bend, stand and reach constantly during a workday
• Ability to speak and hear sufficiently to understand and give directions
• Ability to push wheeled equipment throughout the facility
• Ability to participate in sustained activities for many hours in duration in accordance with state labor laws

EEO Statement

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state, and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact our director of Human Resources.

Position Type and Expected Hours of Work

Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Some flexibility in hours is allowed. Employees must work 30 hours each week to maintain full-time status.

Travel

Travel to hospitals and clinics will be required for this position.

Preferred Education and Experience

• High school diploma or equivalent
• Medical background experience preferred
• Valid Drivers’ License

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.