Patient Service Representative

IPS (Integrated Practice Solutions) is formed by multiple technology-focused companies that include ChiroTouch, ACOM Health, ClinicSource, and RevolutionEHR, providing products and services to various types of healthcare professionals and organizations.

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Patient** Service Representatives are responsible for patient accounts receivables for multiple clients and ensures accurate and timely patient billing processes._*

Responsibilities

• Maintain a high level of professionalism when dealing with patients, clients, attorneys and adjusters when processing written and verbal inquiries.
• Answer patient balance questions via phone que
• Handle all patient statement processing for assigned clients as scheduled.
• Review and reconcile patient statements for accuracy related to insurance and posting transactions prior to client review or patient statement submission.
• Provide timely and accurate feedback to medical billing clients based on insurance denials that effect patient balances

. · Conduct follow-up with attorneys and adjusters on litigations cases

• Follow up on potential case settlements timely
• Provide monthly reporting analysis to clients and management
• Maintain goals and benchmarking statistics for assigned clients and adhere to each client matrix accordingly
• Report department backlogs swiftly to Department Team Lead.
• Handle incoming patient calls from patients appropriately and in a timely manner.
• Maintain patient confidentiality according to HIPAA guidelines
• Address department backlogs with action plans in coordination with team leads/management
• Provide swift escalation to clients and/or management that have negative implications related to accounts receivable
• Ensure department deadlines are met
• Consistently meets/exceeds insurance Patient AR objectives related to outstanding aging categories (30,60,90+)

Qualifications

• Minimum of (2) years working in medical billing position that includes but not limited to: Customer Service/Billing and Insurance Follow-up.
• Effective written and verbal communication skills.
• Knowledge of subrogation with Auto and Workman’s Compensation claims
• Experience meeting or exceeding work expectations and benchmarks
• Comprehensive understanding of RCM cycle.
• Understands RCM and Pre-collect Processes
• Strong organizational skills
• Ability to multi-task and deal with high volumes of incoming calls and patient statements
• Good typing skills and experience with office productivity tools such as MS Word, Excel, and Outlook
• Prior experience in a third-party billing capacity is a plus.
• Prior experience working in the Chiropractic Industry is a plus.

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Job Type: Full-time