Patient Service Representative

VitalSkin Dermatology is growing and we are looking to add a Patient Service Representative to one of our sites in Decatur, IL. If you are looking for a great opportunity with an up and coming company, we would welcome your application!

JOB RESPONSIBILITIES

Manages and coordinating the patient relationship by providing courteous, and professional service in all interactions. Assignments include, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution.

POSITION QUALIFICATIONS:

Minimum Qualifications

• High school graduate
• 2+ years customer service experience
• Well-developed written and oral communication skills.
• Demonstrates understanding of customer service principles.
• Working knowledge of computer applications: word processing, medical office management, and spread sheet.
• Ability to accurately record and transmit detailed information.
• Ability to exercise good judgment in evaluating situations and making decisions.
• Ability to use tact and sensitivity to timing in personal transactions.

• Previous experience in operation of office systems: personal computer, printers, copiers, fax, postage machine, telephone systems.

Preferred Qualifications

• 2+ years experience in a medical office or other healthcare setting
• Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.

Physical Requirements

• Prolonged periods of sitting/standing and working at a computer
• Must be able to lift up to 15lbs at times

Specific Responsibilities:

Performs all aspects of the front office, with the following areas of emphasis:

• Greet arriving patients, providing a superior patient experience.
• Obtain Authorizations, as required by payors, prior to patient being seen
• Schedules patient appointments, completing on-demand eligibility checking
• Corrects any and all eligibility errors prior to patient being seen
• Verifies appointment information and notifies nursing staff in accordance with procedure.
• Register and create record for new patients: assist patient in completion of necessary forms and consents.
• Obtain and verifies current insurance information or other financial information, as necessary.
• Request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office.
• Updates patient demographic data in practice management system.
• Schedule and re-schedule return appointments according to scheduling guidelines.
• Maintain continuity in communication supervisor regarding expected telephone calls, pages, and potential patient service-related problems and availability of medical and administrative staff.
• Check out services including performing scheduling, authorization or payment collection in accordance to the policies.
• Adhere to patient confidentiality and records release policies.
• Utilize office equipment for copying and fax transmission of documents.
• Maintain and balance individually assigned cash box with receipts.
• Perform end of day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts, and creating bank deposit.
• Manage automated reminder system, completing required follow-up action
• Maintain daily appointment schedule; notifies nursing staff and providers of changes.
• Prepare new patient packets for next day clinic.
• Utilize triage system for all patient related calls, in accordance with triage procedures.
• Answers calls, resolving issues patient have including scheduling, patient balances, if unable to resolve taking messages and forward them to appropriate staff
• Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
• Keeps Lobby, and front reception area clean

VitalSkin Core Values

Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.

Being accountable. We strive to provide value everyday; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being entrepreneurial. We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.