Patient Service Rep I (SEP Women S Hlth Burl)

The Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant provides instructions to patients as directed by the providers. The Medical Assistant is also responsible for compliance with all OSHA/CLIA and HIPAA regulations, and ensuring completion of all duties vital to business operations. The Medical Assistant is a highly visible position that is always responsible for creating a positive impression with patients, family members, and other visitors to the office.

DUTIES AND RESPONSIBILITIES:

POSITION DUTIES - ESSENTIAL FUNCTIONS

ACCOUNTABILITY TOOLS

FREQUENCY

1. Understand and uphold SEP’s Mission, Vision, and Values.

• Service Standards Agreement

360-degree evaluations

Ongoing

2. Comply with all applicable laws and regulations.

REACH training

Ongoing

3. Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients’ chart.

Chart and EMR Documentation

Each Patient

4. Document the appropriate patient history in patients’ chart.

Chart and EMR Documentation

Each Patient

5. Provide clear direction to the patient, address patient concerns about the exam and document appropriately in-patient chart

Patient, Provider, and Coordinator/ Manager feedback

Ongoing

6. Prepare the patient for the exam

Patient and Provider feedback

Ongoing

7. Assist the provider(s) during the examination.

Patient and Provider feedback

Ongoing

8. Perform nursing procedures under the supervision of the providers.

Patient and Provider feedback

Ongoing

9. Provide instructions to patient under direction of the provider(s).

Chart and EMR Documentation

Each Patient

10. Collecting/preparing laboratory specimens and performing basic laboratory tests.

Patient and Provider feedback

Ongoing

11. Preparing and administering medications as directed by the provider.

Patient and Provider feedback

Ongoing

12. Ensure all information is complete and accurate in-patient chart.

Accurate and complete chart

As Needed

13. Ensure completion of all forms vital to the revenue cycle (i.e. verification/clarification of orders, waivers for non-covered services, encounter form)

14. Maintain adequate level of supplies in exam rooms and workstation.

Rooms Stocked

As Needed

15. Clean and disinfect exam rooms.

Cleanliness of Rooms

As Needed

16. Perform cleaning, maintenance, and/or sterilization of equipment and instruments. Report malfunction of equipment to appropriate supervisor.

Sterilization Log

Daily or As Needed

17. OSHA, CLIA and HIPAA compliance.

Compliance Log

At all Times

18. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)

Compliance Log

At all Times

19. Assist with completion of patient requests.

Patient Feedback

Daily

20. Take telephone messages and provide feedback and answers to patient/provider/pharmacy calls.

Patient, Provider and Pharmacy feedback

Ongoing

21. Triage and process messages from patients and front office staff to providers.

Patient and Provider feedback

Ongoing

22. Completion of referral process/outpatient test scheduling, and precertification.

Manager Input

As Needed

23. Timely and accurate filing/distribution of all patient information.

Accurate and Complete Chart

Daily

24. Interact with Central Billing Office as needed to resolve patient issues.

Follow up with Requests

As Needed

25. If working as a scribe, will follow guidelines for scribing as described in the Scribe policy.

Compliance with Scribe Policy

As Needed

26. Other duties as assigned by the Clinical Coordinator or Practice Manager.

Coordinator and Manager Feedback

Daily

ORGANIZATIONAL RELATIONSHIPS:

The title of this position’s immediate supervisor: Practice Manager and/or Clinical Coordinator

Job titles of persons reporting to this position, if any: N/A

Number of employees supervised: N/A

FINANCIAL IMPACT AND RESPONSIBILITIES:

The Medical Assistant is accountable for activities that support meeting St. Elizabeth Physicians’ financial goals and objectives.

EDUCATION:

Minimum: H.S. Diploma/GED

Required: Graduate of accredited medical assisting school or equivalent experience

YEARS OF EXPERIENCE:

6 months to 1 year experience preferred.

REQUIRED SKILLS AND KNOWLEDGE:

1. Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint 2. Ability to learn other computer skills. 3. Must have good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public. 4. Demonstrated ability to work successfully in a team-based decision-making culture. 5. Demonstrated ability to work independently resulting in effective outcomes and on-time performance. 6. Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events. 7. Must respond and follow through to requests from customers promptly. 8. Must work carefully and precisely with attention to detail. 9. Must utilize resources wisely. 10. Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same. 11. Cooperates with other departments and work groups.

OTHER REQUIRED SKILLS AND KNOWLEDGE:

N/A

LICENSES AND CERTIFICATIONS:

An approved credential, such as the CCMA, CMA, or RMA, is required prior to or within 90 days of employment.

ARMA certificate for medical assisting.

PHYSICAL DEMANDS BY POSITION

Please check the activities that apply to this position and their level of frequency. (4 = Very Frequent)

ACTIVITY

1

2

3

4

ACTIVITY

1

2

3

4

ACTIVITY

1

2

3

4

Walking

X

Reaching

X

Hearing

X

Sitting

X

Manual Dexterity

X

Normal

Conversation

X

Pushing

X

Use of Hands

X

Other

Sounds

X

Pulling

X

Talking

X

Vision

X

Climbing

X

Lifting

X

Acuity, Near

X

Stooping

X

Over 50 lbs.

X

Acuity, Far

X

Kneeling

X

Under 50 lbs.

X

Color Vision

X

Standing

X

Other*

• Please specify:
  

Mental Requirement

Demonstrates both problem solving and problem prevention skills. Displays sensitivity to the need of patients, families, visitors, physicians, coworkers and other external customers. Demonstrates excellent communication skills and empathy. Treats others with consideration, courtesy and respect. Remains composed and takes actions to restore calm in stressful situations. Demonstrates judgment and tact when dealing with others.

Working Conditions

Responsible; works independently in a safe and appropriate manner. Timely; recognizes time as a customer’s most valuable resource and responds promptly. Accurate; works carefully and precisely with attention to detail. Coordinated; organizes and delivers service in the proper order; utilizes resources wisely.

Performs duties willingly and with initiative; shares necessary information so co-workers can do the same. Cooperates with other hospital departments and work groups.

Briefly describe the environmental working conditions of this position:

This position functions in a normal office environment (little exposure to excessive noise, dust, and temperature). Local travel required between work locations.

The routine duties of this position involve the low potential for exposure to blood borne pathogens and other potentially infectious materials, and has a low risk for exposure to Tuberculosis.