Patient Service Associate - GYN Oncology

Overview: The Patient Service Associate supporting Mercy's Institute for Gynecologic Care is responsible for all front desk operations, which include, but are not limited to: scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting.
Responsibilities: Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion. Qualifications:

• Education: High School Diploma or GED
• Experience: A minimum of one year experience is preferred in a Medical office/practice setting
• Knowledge, Skills and Abilities: Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Meditech (if applicable to position)
  • Epic (if applicable to position)
  • Performance Manager/NetLearning
• Other Requirements:
  • Adapt to the changing needs of the organization, its patients and the market.
  • Actively contribute to a positive, congenial working environment.
  • Actively contribute to enhancing patient experience.
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions