PATIENT REPRESENTATIVE

Partnering with you to live your best life. At Centra, we want to listen carefully and get to know you well. We want to understand your hopes, goals and dreams. We want to do our part so you can be your very best - as you define it. This remains true whether you are a patient, a Centra Caregiver, or a member of the communities we serve. As a candidate considering employment with our organization, we want you to understand that it is our mission to help partner with you throughout each stage of your career.

Consistent with long-standing practices requiring health care workers to be vaccinated against serious infectious diseases for the safety of patients and staff, Centra will require COVID-19 vaccinations for all new and current employees and those who work in Centra facilities as a condition of their employment. If hired to work at Centra, you will be required to provide proof of vaccination or be willing to receive the vaccination. Medical and religions exemptions may be requested.

Overview

Job Description: The Patient Representative manages patient registration in the Patient Access Department. As the first point of contact for most CENTRA patients, this position provides key customer and financial services. This position provides services for pre-registration, registration, upfront collections, medical necessity checking and financial counseling, referring those patients to appropriate sources for follow up as needed. Remain competent in their primary work area but can be reassigned to help with work assignments within the Patient Access acute work processes and in other areas of the department as needed.

Qualifications/Education/Licensure: High school diploma or equivalent. Representative must have ability to provide high level of customer service, accurate typing, attention to detail and have superior written and verbal communication skills. Must possess an understanding of and ability to communicate financial and insurance information to patients.

Our care givers at Centra are the most valuable asset we have and it is our mission and commitment to build and sustain a diverse and inclusive environment.

When recruiting and retaining talent at Centra, our hiring needs are based on matching a candidates job qualifications with our job requirements and department needs without regard to race, color, age, religion or belief, national origin, disability status, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by the laws or regulations in the locations where we operate. Centra is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Be yourself. Be a partner with Centra.