PATIENT REGISTRATION REPRESENTATIVE

PATIENT REGISTRATION REPRESENTATIVE JOB DESCRIPTION

The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time Patient Registration Representative. We are looking for an experienced, highly organized, Patient Registration Representative. The Patient Registration Representative will work directly under the supervision of the Business Operations Manager while working along with the rest of the team and reporting any discrepancies immediately to maintain JYI's superb customer service standards and care.

ESSENTIAL FUNCTIONS:

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out.
• Maintains patient medical records according to standards; uploads correct Fax documents into EPIC. Responsible for basic EMR scanning.
• Actively participates in safety initiatives and risk-mitigating measures where appropriate and completes all position and unit safety-related competencies and requirements on a timely basis.

EXPERIENCE:

• Prior experience in working in a medical front desk registration role, Preferred
• Experience with telephone and face to face customer service, required

EDUCATION:

• High school diploma or equivalent required

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of computers and database/word processing software
• Knowledge of standard office procedures and equipment
• Excellent communications skills
• Ability to work with a wide range of patients

Knowledge of EPIC and Allscripts, a plus

Job Type: Full-time

The safety of our team members and patients is of utmost importance, so Jordan-Young Institute is requiring the COVID-19 vaccine for all team members. As members of the health care field, we are in the business of caring for people, so we take seriously our commitment to ensure our patients and teams are safeguarded from this rapidly changing and dangerous disease. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.