Patient Navigation Representative For Call Center

• Exhibits proficiency in all aspects of scheduling and pre-certification.

• Pre-registers and pre-certifies outpatients by obtaining necessary, accurate financial and demographic information.

• Consistently exhibits excellence in patient/customer service.

• Demonstrates knowledge and ability to operate various types of office equipment.

• Consistently completes all assigned tasks.

• Works as a positive team member to support and increase overall efficiency of the department.

Minimum Qualifications:

• High School diploma or equivalent is required.
  
• Excellent communication skills required.
  
• Ability to multi-task required.
  
• Knowledge of Call Center phone systems and registration/insurance verification is preferred.
• Working knowledge of medical terminology is required.
  
• Proficiency in computer skills and experience with computerized scheduling system is required.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.