Patient Financial Operations Manager (Manager, Patient Business Services)

Function/Duties of Position:
This position includes a generous benefits package. Highlights include:

• Paid time off (208 hrs./yr. for full-time employment) along with sick leave, and 9 paid holidays
• Great healthcare/prescription/dental/vision plan options, some with negligible cost to the employee
• Outstanding retirement plans including pension plan options
• Substantial TriMet discounts - OHSU campus easily accessible by TriMet

The Patient Financial Operations Manager is responsible for the operations of cash management, Industrial billing and document scanning activities for OHSU Health which includes OHSU and all of OHSU system partners both current and future. The operational functions under this position's oversight include direction over cash collection, deposit, and reconciliation process; from point of service to posting patient and insurance payments to the patient account (average monthly deposit of over 160M), for the complex financial reports and the reconciliation; EPIC/Oracle/Bank, of an average monthly deposit of over 160M, for the Internal and External Industrial account billing, collection and follow-up, and for other support services for the Department Of Patient Business Services, e.g., mailroom services, records retention program, bill & report sort & distribution service, document imaging/scanning program.
This position will focus on revenue cycle operational performance excellence, exercise independent judgment and decision making in the administration of assigned areas of responsibility, the solution of problems and supervision of subordinates. Establish and maintain productive relationships with employees, peers, OHSU departments and various levels of management and representatives of outside businesses.
This position has a direct impact on cash collections, reimbursement, days of revenue, net revenue and customer service.
Required Qualifications:

• College degree or equivalent experience
• 5 years of recent hospital billing and/or direct hospital cash collection/control experience
• 5 years of recent progressive supervisory experience to include recruitment, termination, counsel and discipline of personnel.
• Customer Service experience; must possess excellent interpersonal/listening skills to interact effectively with individuals of all backgrounds, experience and educational levels
• Recent (within 2 years of hire) Microsoft Office Word & Excel experience in Windows environment
• An understanding and commitment to the philosophy, mission and vision of OHSU
• Familiarity with medical terminology
• Healthcare related accounting experience; at least 3 years (within 6 months of hire date) of direct supervision in hospital and/or finance, with demonstrated knowledge of all phases of patent accounting, operations, issues, challenges and performance metrics.
• Record of effective collaboration, to ensure success in achieving hospital or system performance targets
• Verifiable record of accomplishment in meeting performance hurdles for improving cash collections as well as hitting targets for net days in accounts receivable
• Track record for successfully making, and effectively implementing tough decisions
• Demonstrated ability to prioritize and accomplish multiple tasks, consistently adhering to defined due dates
• Advance experience in the use of computer hardware and software, including the Microsoft Office Suite of products with document production using WORD and spreadsheet compilation in EXCEL
• Demonstrated ability to track a large number of different tasks through various stages of development and implementation.
• Ability to efficiently and effectively use Oracle AR database software
• Exceptional and verifiable leadership skills with a record of building a strong, results-oriented team that excels in performance-driven environment
• Executive presence with a sense of urgency with performance and process improvement
• Reputation for attention to detail, analytical, and meeting deadlines with a superior work product
• Intellectual capacity to assess complicated processes and to devise creative solutions that will enhance performance
• Demonstrated consistent commitment to effective customer service
• Demonstrated regular attendance at work
• Strong ability to work in a self directed manner
• Verifiable record of accomplishment in recruiting, retaining and developing staff members
• Ability to multi-task and use multiple system applications:
• On Base(document Imaging)
• Kronos (timekeeping)
• Epic(hospital patient accounts receivable/billing systems)
• Oracle/Oracle AR
• Outlook
• Medistreams/Claim Logic (electronic remit posting system)
• US Bank on-line systems

• Must be able to perform the essential functions of the position with or without accommodation

Location: Downtown, Portland, OR 97239

Job Type: Full-time