Patient Experience Coordinator, OHC Admin, FT Days

JOB PURPOSE:
Coordinating the Piedmont Healthcare Patient satisfaction measurement process. Developing and maintaining systems to gather and analyze information collected from both internal and external sources in order to provide accurate, timely, and appropriate reporting of findings of patient satisfaction.

MINIMUM EDUCATION REQUIRED:
Bachelor’s degree in Healthcare Services, Business, or other related field.
MINIMUM EXPERIENCE REQUIRED:
Recent healthcare experience required, preferably in a hospital
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Master’s degree in Business, Healthcare Administration or appropriate graduate degree preferred (or extensive experience in healthcare marketing research.) Works effectively with all levels of staff and management, possessing tact, discretion and diplomacy. Capable of working independently and exercising good judgement. Must have keen analytical, statistical, and presentation skills as well as attention to detail. Knowledge, understanding and experience in using various types of software including Microsoft Excel and Word.

At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.

Piedmont is a certified Great Place to Work™- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.