Patient Experience Coordinator, FT Days

JOB PURPOSE:
Ensuring response to patients’, family members’, and visitors’ requests, complaints and concerns. Providing a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Facilitating problem resolution. Leading activities of patient representatives and providing the director with administrative support.

MINIMUM EDUCATION REQUIRED:
High School or GED
MINIMUM EXPERIENCE REQUIRED:
One (1) year hospital experience in a position requiring interaction with multiple departments. Four years of additional related work experience can be substituted for degree requirement.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Bachelor’s degree with an emphasis in social and behavior science or public relations-related field preferred. Patient Representative experience preferred. Excellent skills in written and oral communication; ability to establish and maintain rapport with patients, family members, visitors, and hospital staff. Excellent interpersonal skills. Ability to remain calm under pressure and stress. Excellent leadership and organization skills. Basic computer literacy in Windows; ability to learn new software applications.

At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.

Piedmont is a certified Great Place to Work™- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.