Patient Coordinator

Envision Optics LLC is hiring for their location in Sandy Springs, GA.

Website: www.myeyelab.com

Overview

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At My Eyelab our Patient Coordinators carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

About us:

My Eyelab is among the nation’s fastest-growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.

Our team members share and support the Vision, Mission, and Values of our company. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

• Integrity: We see integrity as building a foundation of trust with our customers, employees, and stakeholders by communicating honestly, ensuring consistency, and delivering on our commitments.

• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication, and being open-minded to new ideas.

• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions, and taking ownership of results.

• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency, and empathy.

• Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Responsibilities

• Greet our patients and customers as they enter the store, identify patients’ needs to ensure an easy and memorable experience while providing promotional on products and services available. Answer customers’ inquiries and gather the necessary information to facilitate sales.

• Foster a strong partnership between the retail team and professional services.

• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry autorefraction, visual acuity, color test, stereopsis test, Amsler grid test, etc.

• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.

• Ensure brand standards by performing basic housekeeping duties when necessary

• Other duties as assigned and required

Qualifications

• You have 1+ years of experience delivering outstanding customer service to patients and/or customers

• You can multitask, prioritize and be flexible with changing business needs in a team environment

• You have the skills necessary to communicate effectively with a diverse group of people

Are you the perfect fit?

• Do you share our vision of modernizing eye care for all people and making eye care easy?

• Do you have a high school diploma or equivalent required?

• Are you passionate about outstanding customer/patient care and eager to share that passion with others?

• Do you have a strong interest in learning, embracing, and fostering innovation among your team?

• Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?

• Do you have schedule flexibility? Work hours will be determined based on business needs

• Are you knowledgeable about MS Word, Google Docs, etc?

• Optical experience is a plus

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location