Patient Care Technician

Position Summary: WellNow Urgent Care? is here to help our patients get well. Founded in 2011 with just 12 locations, we have quickly grown to 92+ locations across New York, Illinois, Ohio and Michigan. Our growth-focused model positions us as one of the fastest-growing providers of quality urgent, virtual, and occupational care. Come join our team today!
As a WellNow Patient Care Technician, you will be a vital part of the team and will maintain the “path” between the front end and clinical side of operations. You will be a part of a team that is dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being part of a medical community in which you are supported in your growth as a medical professional.
We offer competitive pay and exceptional benefits that include:

• Free urgent care visits for employee and immediate family members!
• 401K plan with generous company match!
• Monthly bonus opportunity, with ability to earn up to an additional $3,600 per year!

Responsibilities:

• Responsible for taking patient history and obtain vital signs
• Perform basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing
• Perform necessary phlebotomy for collection of laboratory samples
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Insure sterile technique, instrument cleaning and sterilization, proper use of the autoclave
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation
• Maintain confidentiality with all patient information (HIPAA)
• Ensures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Registration duties: explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing - Properly collect and record payments, complete registration screen in a timely manner
• Accompanies the provider to the bedside
• Accurately and thoroughly documents the patient medical history, physical exam, and procedures
• Completes transcription as requested
• Performs tasks to improve provider efficiency during the course of a shift
• Greets and registers patients
• Answers and appropriately triages phone calls
• Takes payments for visits
• Printing, scanning, and faxing reports
• Other front desk and cleaning responsibilities as assigned

Minimum Education and Experience:

• High School Degree or equivalent
• Ability to identify equipment problems and correcting or notifying team leader
• Ability to apply written instructions and standardized work practices
• Ability to establish and maintain effective relationships with staff, patients, and families
• Able to withstand physical & mental demands: standing, walking, stooping, and bending. Requires ability to move equipment and transfer patients.
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner
• Up-to-date on injections, and provide documentation, as per OSHA guidelines
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Demonstrated ability to type at least 45 words per minute
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call volume
• Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.
• Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds.
• Close mental and visual attention required for planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.