PATIENT CARE COORDINATOR SUPERVISOR/PATIENT SERVICES SPECIALIST SUPERVISOR

Notes: The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here.

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

The UW Medical Center's Maternal Infant Care Clinic has an outstanding opportunity for a Patient Care Coordinator & Patient Services Specialist Supervisor (Full-Time, Day Shifts). The PCC/PSS Supervisor supervises Patient Service Specialists and Patient Care Coordinators in the MICC and/or other assigned staff and coordinate patient's entry into and through the health care system. With delegated authority, interview and recommend selection of applicants, conduct training, assign and schedule work, perform regular rounding, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action. Under administrative direction, coordinate the delivery of medical care for MICC patients in conjunction with ultrasound, cardiology, Seattle Children’s, neonatology, anesthesiology, and other specialty partners.

Responsibilities:

Supervise assigned staff ensuring compliance with regulatory agencies, insurance and other financial requirements, and hospital policies and procedures;

Assist staff in resolving patient care problems;

Make initial contact and provide information to the patient or the referring physician on behalf of a specific group of attending physicians;

Act as primary liaison among the clinic/hospital, the patient and family, referring physician, outside agencies, staff from other hospitals and the general public by providing information and advice regarding hospital services;

Oversee outpatient care by complex care coordination (scheduling surgery when needed), inpatient (delivery clearance when needed) and arranging diagnostic procedures and/or coordinating request for consultation among other medical specialties by following established protocols;

Collect, assess, and prioritize information concerning the patient's medical status from the referring physicians and the community; determine need for urgent referrals and notification of urgent medical reviews, while assessing social and financial situation of patients;

Greet patients and develop evaluation of areas of concern and anticipated needs first outpatient clinic including: insurance, personal escort, transportation, housing, support care, equipment needs, transfer of records, and reappointments with physicians;

Maintains a safe and organized environment for patients, visitors, and staff through enforcement of Infection control measures and visitor policies in effect

Coordinate all necessary aspects of patient calls and transfers to and from other appropriate disciplines in the MICC in a timely fashion; Answer live calls as much as possible and check voicemails throughout the day

Consistently demonstrates productive and timely communication with charge nurses, nursing staff, peers, patients, physicians, volunteers and other medical center departments and ancillary services.

Make 1st attempt for each new referral letting patient know that it could be 24-48 hours to get a call back for scheduling the appointment

Consistently follows policies and procedures for routing calls to appropriate provider (nurse, MA, ultrasonographer, GC, provider)

Ensure the outcome of treatment recommendations for continued care is conveyed to referring physicians;

Receive patient complaints; obtain information and data from records and appropriate hospital staff; compose report for review and resolution, or personally resolve complaints on non-clinical issues and problems;

Act as resource and technical consultant to physicians and providers on OB-GYN services

Perform the work of PCC/PSS Supervisor duties

Increase collaboration between our PCC/PSS team through regular meetings and addressing overlap and delegation of duties between the two teams

Oversee break and vacation coverage through equitable means

Be a liaison for ultrasound scheduling, Children's and specialty combo clinics

Be a liaison for Right Fax and ERHI (Electronic Health Record) teams

Oversee the telemedicine program development and transition after D1

Report out weekly AccuReg, phone calls, and referral numbers to administration

Follow up on No-shows and offer reschedule of appointment and/or provider notification

Be a liaison for FACT team of self-pay patients as well as those that require prior authorization of visits and hospitalization

REQUIREMENTS:
A Bachelor's Degree in a medically related or public relations field AND two years of experience as a Patient Care Coordinator
OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Open to UW Employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.