Patient Care Coordinator - Pharmacy Technician

Orsini Healthcare is a nationwide specialty pharmacy focused on providing exceptional care to patients throughout their journey. We focus on disease programs that require a high-touch patient experience and provide those we care for genuine empathy and compassion as part of our service delivery.

POSITION SUMMARY
Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

REQUIRED KNOWLEDGE, SKILLS & TRAINING

• High School diploma or equivalent
• Pharmacy Technician License
• National Technician Certification – preferred
• Previous Specialty Pharmacy experience – preferred
• Minimum 1 year experience in pharmacy or healthcare related customer service experience

ESSENTIAL JOB DUTIES

• Establish and continually build rapport with patient base
• Monitor compliance/persistence of medications
• Evaluate adverse reactions of patients
• Experience in providing customer service to internal and external customers
• Process and verify patient benefits and pay options as needed
• Refer patients to clinical pharmacist or nurse as needed
• Enter and update new and refill orders into workflow systems
• Update tracking logs with order status and shipping information
• Responsible for all data entry into multiple workflow systems for end to end order process.
• Ensure timely processing of all patient orders per committed time frames
• Pick, package, and ship patient orders
• Work in collaboration with intake and MD offices
• Intermediate Knowledge of Microsoft Excel Required
• Ability to work well in a team environment and provide support to other team members
• Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment

EMPLOYEE BENEFITS

• BCBSL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement