Patient Care Coordinator

Job description

The Patient Care Coordinatorwill carry out front office duties in a dental environment (experience in oral surgery is preferred). Must be a team member who exhibits a positive and enthusiastic personality, is focused on exceptional customer service, and genuinely connects with patients, staff and referring offices on a personal level.

Responsibilities:

Greeting and Welcoming: Excellent interpersonal skills: must exhibit a warm, inviting personality to connect with patients.

Schedule: Aggressive and proactive control of the patient schedule to ensure efficient use of appointment time, maximizing the entire workday. Scheduling, rescheduling, and canceling appointments.

Phones: Always answering phones “with a smile”, let them hear you smile.

Email: Efficient management of emails with a response to all emails.

Patient Registration: Direct patients to our website to ensure the new patient forms are completed prior to the appointment; close management of forms to ensure they are received, completed, and loaded into the practice management system. Including preparation of charts and updating records.

Referral Information: ensure referral and x-ray is obtained from the referring office; save files in the appropriate location; assist with contacting referring offices upon direction.

Appointment Documentation: ensure all patient personal and health is entered into the computer software system accurately and proactively; ensure all consents, insurance cards, and driver’s licenses are obtained and saved to the software system.

Insurance: Support the Insurance Coordinator with insurance verification, pre-treatments, and collection of copayments as needed.

Patient Support: handle and/or direct patient questions and issues proactively, thoroughly, and professionally; liaison with other team members to address open tasks as necessary; know when to escalate issues/questions.

Customer Service: always exhibit exceptional customer service; making a positive and enthusiastic impression with patients and referring office at all times, both by phone and in person.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location