Patient Care Coordinator

Life without LIMITATIONS!

Virginia Prosthetics & Orthotics is a global innovative leader in non-invasive, high quality Prosthetics and Orthotics, with a passionate focus on patient care! We are devoted to providing the highest standard of patient care and experience, while making patient mobility possible. We are proud of our 50 years of clinical excellence and our hard-working team that provides and supports solutions for a greater quality of life for millions of patients around the world.

Virginia Prosthetics & Orthotics is more than a company; we are a TEAM to build a long-term career with; providing career growth and a positive company culture.

We are looking for a highly skilled, top talent individual to join our dynamic team as a Patient Care Coordinator.

If you have the qualifications listed below and are looking to join a company that you can be proud to work for, please submit your resume for review.

https://www.srtprosthetics.com/(for more information regarding our company, please visit our website)

Company Benefits; Medical, Dental, Vision, 401k, Life Insurance, PTO, Paid Holidays

Position Summary:

The Patient Care Coordinator facilitates an excellent patient experience by providing the highest level of customer service to patients/family members, other healthcare entities and fellow employees both in-person and over the phone. This role is responsible for activities associated with administrative operations.

Duties include greeting and assisting patients in person and over the phone, call screening, schedule coordination, gathering/updating patient information and working with outside healthcare facilities to coordinate care and obtain necessary documentation.

Essential Responsibilities:

· Answers incoming calls in a professional and courteous manner, promptly responding to requests/inquiries or directing/triaging calls for clinical personnel

· Greets patients and visitors in a welcoming and helpful manner

· Obtains patient demographic information and accurately enters/updates EHR

· Schedules patient appointments and ensures that all required follow-up is complete

· Confirms future appointments following established guidelines

· Performs pre-visit chart audit reviewing for required documents/plan of care requirements

· Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients/families and tracks to completion making follow-up outreach as needed

· Collects documentation and patient payments as determined by Central Billing Office

· Documents all patient related activity in EHR in an accurate, thorough and timely manner

· Opens/sorts incoming mail

· Attends and participates in daily/weekly meetings

· Assists in marketing efforts to build relationships with local referral sources

· Performs other duties as assigned

Qualifications:

· Two years medical office working directly with patients

· EHR/EMR experience

Skills/Competencies:

· Excellent communication/interpersonal skills with the ability to interface with patients, physicians and coworkers in a tactful, informed and service-oriented manner

· Ability to prioritize workload and manage required follow-up

· Detailed orientation

Our Clinics are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Patient care: 1 year (Preferred)
• heath care: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location