Patient Care Coordinator -CMA

Position

Patient Care Coordinator

Company

Ceras Health Inc

Location

Jeffersonville, PA

Reporting Relationship

Reports to Manager, Patient Care Network Center

Website

www.cerashealth.com

COMPANY BACKGROUND:

Ceras Health Inc. is a digital heath company that was established to enable individuals to take control of their own health, benefit from healthier living habits and learn ways to extend and improve the quality of their lives. The company’s technology and services include Remote Patient Monitoring, Chronic Care Management, Transitional Care Management, Behavioral Health, and Wellness. Ceras Health has developed a patent pending SaaS and mobile platform, I’M HOME!®, that collects self-reported data from smart devices, monitors patients health, provides patients and care team members with the ability to measure and track patient health data, and enables individuals to get better and stay better providing access to condition specific health information. Our goal is to be the leader in providing world’s population management system.

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THE OPPORTUNITY:

The Patient Care Coordinator is a healthcare professional that will assist with evaluation and data analysis for the Patient Care Network Center. The candidate for this role will work collaboratively on several company projects, focus on supporting the Patient Care Network Center and be highly motivated.

The Patient Care Coordinator will apply practical knowledge to the creation of care programs that will support patients enrolled into the Chronic Disease Management (CDM), Remote Patient Monitoring (RPM), Behavioral Health Integration Program (BHI) and Transitional Care Management (TCM) programs. This position combines both practical and administrative aspects of nursing.

The Patient Care Coordinator is a high-impact role responsible for monitoring all the patient customers nationwide in the company and act as a point of contact for all practice customer facing inquiries. This role will report to the Manager of the Patient Care Network Center and coordinate her/his work closely with other operations staff.

The Ideal candidate will have startup hands on mindset, strong bias for action, be a thoughtful, creative thinker who gets things done.

JOB FUNCTIONS:

• Onboard new patients to the Ceras Platform for Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Behavioral Health Integration Program (BHI) and other services
• Assist with developing and implementing timelines to achieve targets
• Assure that the team members have the necessary education and training to effectively make an impact on the team
• Motivate the team to achieve organizational goals.
• Develop comprehensive care plans for both the provider and patient
• Provide patient care coordination within the parameters of the program
• Assist with data collection to summarize findings, support platform and program decisions and meet deliverables.
• Coordinate a database of statistics and narratives for tracking progress and efficacy of treatments and program outcomes
• Become subject matter expert for patient care management and care coordination activities.
• Strong ability to exercise initiative, judgment, organization, problem-solving and decision-making skills.
• Capable of organizing work to achieve daily/weekly/monthly goals and objectives.

EDUCATION, QUALIFICATIONS, & EXPERIENCE

• REQUIRED: Certified Medical Assistant

3+ years’ experience, with at least 1+ years’ experience in treating patients with chronic conditions.

• Experience in care management
• Proficiency in collaborative tools such as word, excel, power point and Access.
• Excellent verbal and written communication skills.
• Experience in handling multiple projects and deliverables within deadlines.
• Commitment to continuous learning and improvement

CERAS HEALTH LEADERSHIP PRINCIPLES:

Customer Centricity

Leaders see the world from the customer point of view and work backwards. They are feared by the competition for their rigor to anticipate customer needs, deeply consider the effect they have on end users, and solve them proactively. Leaders earn and are obsessed with keeping customer trust.

Ownership

Ownership is a norm for leaders. They are task oriented, do what needs to be done on behalf of the company, and are motivated by pride and engagement. They hold themselves to higher standards of expectations for performance and deliver results consistently.

Hit the Goals a Lot

Leaders have can do attitude and hit the goals a lot. They focus on key business inputs and consistently deliver quality outputs in a timely manner. They insist on highest standards and practice winning is not everything – it is the only thing that matters.

Detail Oriented

Leaders are detail oriented and no task is beneath them. They are on top of metrics, narrative and operate at all levels. They are resilient and possess capacity to maintain performance despite negative shocks.

Seek Out Change

Leaders are relentless in their focus on cause and change. They look for new big ideas from everywhere and are not afraid to work towards their objectives. They accept that they may be misunderstood for long periods of time yet rally and succeed where others have failed.

Recruit and Develop 9’s

Leaders hire the best and the most valuable (9’s). They have an eye for exceptional talent and rotate them to do great things. Leaders are natural mentors and develop leaders.

Respect

Leaders listen and speak candidly. They respect others, challenge decisions when they disagree, and fully commit once a decision is made. They are vocally self-critical and worry less about the awkwardness it presents when doing so.

Wired for Empathy

Leaders believe coworkers to be like a second family. They mentor and nurture innate talents in others. They help create situations for people that make them feel wonderful. They foster a community, and care about creating a better world

Ceras Health is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law