Patient Advocate & Volunteer Coordinator

Position Summary:

Reporting to the Director of Quality and working in partnership with Patient Care Services to investigate, resolve, document and report patient and visitor compliments and concerns. Facilitate resolution of complaints and grievances of patients, family members and visitors. Develop, implement and participate in customer service and patient relations initiatives. Provide monthly accountability and variance analysis of customer service outcomes. Responsible for developing and implementing a successful volunteer program. This includes the recruitment, scheduling, and planning for all volunteer activities.

• Equal Employment Opportunity
  Steward Health Care is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.
• Americans with Disabilities Act
  Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
• Job Responsibilities
  The shaded areas of the following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed by Steward Health Care with or without prior notice based on the needs of the organization.

Employee Performance Appraisal
Employee Name: Employee Number:
Supervisor Name: Appraisal Due Date: 12/31/2021

Qualifications:
Related work experience needed to perform this job successfully.
Years of Related Experience
Minimum Preferred
0-1 X
2-4 X
5-8
8+

Licensure/Certification/Education (Required):
List any license, certification or education required for this job (e.g. driver's license, RN License, HHA Certification, Master's Degree, etc.)

Licensure/Certification/Education (Preferred):
List any license, certification or education preferred for this job (e.g. driver's license, RN License, HHA Certification, Master's Degree, etc.)

• Bachelor's Degree

Specialized Skills (Required):
List the minimum specific knowledge and skills necessary to perform this job (e.g., homecare exp., med/surg exp., basic accounting principles/practices, spreadsheets, word processing, etc.)

• People skills such as compassion, empathy, patience

• Excellent communication skills, both verbal and written

• Detail orientated, highly organized

• Analytical and investigative abilities

• Familiar with Medical Terminology

• Ability to work independently or on a team

• Capability to maintain and respect confidentiality and HIPAA guidelines

• Ability to recruit, interview, and coordinate all volunteers

Location: South · 3100.70220 Risk Management
Schedule: Full Time, Day Shift, Days