Patient Account Representative - Surgical Sciences

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building worldclass institutes for the treatment of diabetes and cancer. We are looking for a Patient Account Rep to join our team. This position performs routine medical office functions such as record development, file/log establishment, information routing, quality assurance, coding, material retrieval, and clerical duties. Assists in the development of patient charts or other permanent records according to established guidelines. Establishes files for patients and checks for completeness and authorized signatures as appropriate.

Duties:

• Billing, charge entry, collection, registration, scheduling, followup, coding, payment posting and credit balance resolution.
• May balance monthly transactions and provide summaries to faculty and department administration.
• Review patient admitting records and extracts relevant information.
• Records patient identification and demographic information in the computerized billing system.
• Contacts agency representatives to verify type and extent of coverage.
• Performs preliminary review of source documents to determine that sufficient data are present for processing.
• Batch charges, generate cash totals, and enter charges.
• Balances batches by comparing batch proofs to source documents.
• Works with all areas of the organization to obtain any necessary or requested documentation for patients, insurance carriers, or other areas.
• May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information.
• Operates hospital information system terminal to obtain patient demographic information, patient insurance information, and status of approvals or denials.
• Completes processing of all inpatient and outpatient documents received daily.
• Maintains records of charges, payments.
• Answers patient’s questions regarding statements, and agency coverage.
• Identifies patient accounts for collection action when accounts become delinquent or when unable to contact patient or responsible party.
• Handles correspondence regarding collection activity and records results. Initiates contact with patients’ carriers if there is a delay in responding to statements or claims.
• May receive patient payments and/or issue payment receipts. Post receipts to proper patient accounts. Record CPT or ICD10 codes on billing forms.
• May process incoming and outgoing mail.
• May receive incoming telephone calls and resolve issues communicated.
• Records results of mail and telephone contacts on the computer billing system.
• Contacts insurance carriers regarding nonpayment and/or improper payment of claims.
• Reviews denials and posts denials. Interfaces with patients, physicians, and others regarding professional billing operations and funds.
• Compare batch proofs and source documents for accuracy.
• Assists in reviewing and balancing.
• Reconciles daily reports.
• Prepares billing statements from statistical data, daily refund check requests, and other daily credit balances other than refunds.
• Review daily billing and accounts receivable credit balance reports.
• Post refund checks to patient accounts and mail refund checks to patient with supporting documentation.

Job Requirements
Education: High School Diploma/GED
Experience: 18 Months experience in Medical Billing, Medical Collections, and Medical Billing Systems (IDX or other billing system)
Skills:

• Working knowledge of medical billing and collections
• Customer Service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with a medical billing system and Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multitask and meet deadlines

Working Conditions:

• Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone.
• Environmental: Standard Office Environment.

Equal Employment Opportunity Statement

The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Diversity Statement

The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Hiring contingent upon a Background Check? Yes Special Indications : None Job Posting : Aug 2, 2022

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