Patient Access Specialist I

We Are Hiring: 9:30am-6pm Mon-Fri
Will be sitting in the ER but main duties will be specimen processing, non-patient registration and switchboard.What You Will Do: This position performs various tasks directly related to collecting and analyzing of data for the process of registering Inpatients/Outpatients, discharge services with cash collections, distribution of all legal documents pertaining to Patient Access. This position is critical in working with all departments within and outside of the hospital to collect and report correct patient demographics and insurance information. Direct Customer Service for the Emergency Waiting room. Responsible for Hospital switchboard.

• Interview and register all outpatients and inpatients by collecting accurate patient and insurance information.
• Enter all patient information into computer system accurately and timely.
• Obtain all necessary signatures and/or legal consent for treatment and/or admission, Advanced directives and Important Message from Medicare (IM). Give Observation and Patient Right information letters when appropriate.
• Contact insurance carriers and/or patient Primary Care Physician as required by insurance contract and/or policy to gain approval for services, via Internet access, phone and/or written document.
• Contact all scheduled self-pay patients to make arrangements for payment and addresses all self-pay patients at point of service for payment.
• Accurately participate in the collection and recording of authorization and precertification or all HMO/Managed care Insured patients.
• Accurately maintain checks on all scheduled services updating all insurances and demographic information given by physician office.
• Make copies, when needed, to fulfill requirements from outside sources in reference to payment and court required documents.
• Accurately identify the hospital when answering the switchboard. Accurately answer, page, beep, transfer calls and assist with voice mail processing.
• Accurately and quickly relay all messages to appropriate departments and/or areas.
• Continually seek out work that needs to be done and report free time to Supervisor.
• Maintain positive attitude, speech and appearance.
• Comply with department policies for dress code.
• Accurately and quickly perform duties as Department Manager, Supervisor or Coordinator assign, including participation in the training of new employees, and working with Quality Work Groups.
• Accept payment from patients and/or others and write receipts of the same.
• Willingly accept specific duties to oversee department projects assigned by Supervisor including but not limited to the following; Authorization, Self-pay, Cash collections, Physician master, Insurance master, Customer Service, Computer/ Technical files and special project coordination.
• Positively interact with patients, physicians, staff, visitors and all others whom employee comes in contact within all circumstances.
• Audit work for accuracy.
• Perform follow up functions as needed.
• Maintain personal notebook of department policies, insurance information and changes in those policies and procedures.

What You Will Need: Education:

• High school diploma or GED required.

Work Experience:

• Medical experience preferred.
• Medical terminology experience preferred.

Additional Preferences: No additional preferences.Why Join Our Team: Ascension Michigan employs over 20,000 compassionate caregivers across 16 hospitals and hundreds of related healthcare facilities. Our care teams are dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve. We provide generous paid time off for work-life balance, a collaborative work environment, professional development opportunities and more to help our associates flourish personally and professionally. If you are looking for a rewarding career in healthcare, we invite you to apply today.

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer: Ascension Borgess is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.