Patient Access Specialist Call Center

Work for One of the World’s Best Hospitals!

In 2019 and 2020, Newsweek named Southcoast Health among the World’s Best Hospitals (Charlton Memorial, St. Luke’s, and Tobey). In addition, Southcoast Health was voted by readers as South Coast Media Group’s Best Place to Work in 2019 and 2020. Why? Because we have some of the most talented people in the world!

• Hours: Per Diem
• Shift: 8am-5pm
• Location: Linden Tree – Portsmouth, RI

Southcoast Physicians Group is searching for a Call Center Patient Access Specialist to perform a variety of duties to facilitate patient access to physician practice services throughout Southcoast Physicians Group and Network under the general direction of the Manager, Team Leader, or designee. This role is responsible to answering incoming calls to facilitate entering orders, scheduling appointments, enter prescriptions for the physician’s review, documentation of phone contact with patient, management of the electronic faxes, release of information compliance, inform patients of test results, as well as any other tasks assigned to the Call Center. They will work as a liaison between physician offices and other Southcoast departments to ensure coordination of patient care and patient satisfaction.

Education and/or Experience Requirements:

• Equal to completion of four years of high school required.
• Associates Degree in a related field or equivalent education and experience is preferred.
• Certificate in Medical Terminology is preferred.
• Previous call center or customer service experience in a Medical field is preferred.
• Strong computer skills are required and must type at least 35 WPM.
• Very good organizational skills are required
• Ability to listen and document simultaneously is required.
• Previous experience with electronic health record is preferred.
  

Southcoast Physicians Group (SPG) is a multi-specialty integrated network of more than 450 providers in southeastern Massachusetts and Rhode Island. We are focused on bringing together high-quality providers to deliver exceptional health care services.

Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

Together We Are More.

• With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
• We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.

We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees’ lives.

• Generous Earned Time Off Package**
• Health, Dental and Vision Insurance*
• Tuition Assistance**
• Short Term and Long Term Disability Insurance*
• Life & AD&D insurance*
• Flexible Spending Accounts*
• 403B Retirement Plan with match
• HealthQuest Wellness Program
• Employee Assistance Program
• Employee Discount Program
• Career Development Opportunities

• Available to regular status employees who are scheduled to work a minimum of 24 hours.