Patient Access Rep I

Children's Hospital of New Orleans is a leader in Pediatric care throughout the Southeast region. We are seeking a dynamic Patient Access Representative. The mission of making care available to all children has allowed Children's to grow as an organization.

Children's Hospital is a not-for-profit medical center offering the most advanced pediatric care for children from birth to 21 years. With over 40 pediatric specialties and more than 400 physicians, it is the only full-service hospital exclusively for children in Louisiana and the Gulf South. We invite you to experience the magic of Children's Hospital.

Job Summary

The Patient Access Representative I greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information.

The Patient Access Representative I is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Representative I interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel.

They will demonstrate actions consistent with LCMC's "Expectations" as duties are performed on a daily basis.

Required Qualifications

Education / Certifications / Licensure / Specialized Training

High school diploma or equivalent

Experience / Skills

Required: 1 year related experience in a customer service related position such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality or pursuing degree in a healthcare related field

Preferred: Experience in EPIC or other Electronic Medical Record; Medical Terminology;1 year of experience in a healthcare related field; CHAM, CHAA, Certification as a Medical Assistant or other medical specialty-based certification

As a member of our team, you will not only experience personal reward, you will also find tangible benefits for you and your family. For more information please go to www.chnola.org.

Children's Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.