Patient Access Registrar/Scheduler - 91105

POSITION SUMMARY: The Patient Access Registrar/Scheduler is the initial point of contact for patients to OHSU Tuality Healthcare. This position is the face and voice of the ambulatory clinics welcoming patients into the system by providing direction and assisting them through the ambulatory registration/scheduling processes.
Responsible for laying the groundwork for the patient’s care by making sure all referral, scheduling, registration, medical review, and visit prep processes are completed and in place in order to facilitate the patient being properly prepared before presenting for services. This position ensures customer satisfaction and offers solutions to patient concerns. Demonstrates appropriate knowledge and skills necessary to communicate with diverse populations.
JOB SPECIFICATIONS:Education:

• Required:
  • High School Diploma or GED

Experience:

• Required:
  • Six (6) months of work experience in a medical office or call center setting, including high volume direct patient contact,
  • Or, one year of work experience in a high volume direct public contact position.
• Preferred:
  • OHSU Tuality Healthcare Clinic experience.

Licenses, Certifications and/or Registrations:

• Preferred:
  • Certified Healthcare Access Associate (CHAA).

Job Related Knowledge, Skills and Abilities:

• Required:
  • Proven interpersonal problem-solving and conflict resolution skills.
  • Proven ability to think at a systems level while performing detailed work.
  • Advanced computer skills, including MS Word, Excel and Access, Tuality Epic skills and online resource use knowledge.
  • Excellent communication skills, both written and verbal.
  • Demonstrated efficiency, problem solving and negotiation skills in resolving patient concerns.
  • Must meet Department performance standards measuring efficiency, production, timeliness and accuracy. This will be reviewed on a regular basis both as a team and as an individual.
  • Ability to multi-task in a high volume situation.
  • Strong attention to detail and processes.
  • Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines.
  • Demonstrates grammar, spelling and mathematic abilities.
  • Possesses knowledge of medical terminology.
• Preferred:
  • Prefer the candidate have a thorough knowledge of patient and referral processes in EPIC.
  • Prefer candidates have demonstrated advanced patient scheduling skills.
  • Experience with electronic scheduling, and electronic medical record systems.
  • Excel skills and knowledge.
  • Bilingual: Spanish and English preferred.
  • Previous referral management experience.
  • Experience in various ambulatory clinics or knowledge thereof.

Compliance:

• Required:
  • Applicable policies, procedures and agreements related to position, department or OHSU Tuality Healthcare as a whole.
  • Respect in the workplace.
  • Code of conduct.

Overview: At OHSU Tuality Healthcare, an OHSU Health partner, it's an honor and a privilege to serve those near us. That's why since our beginnings in 1918, and as we expand our strong network of services through our clinical affiliation with OHSU Health, we continue to be committed to providing the best health care possible and a valued community partner. Our affiliation with OHSU Health brings the advanced medical resources of Oregon’s only academic health center, which allows local providers to receive guidance from some of the country’s top specialists and pass that expertise on to our patients where they can be cared for in their community.
OHSU Tuality’s many awards showcase our position as one of the Portland metro area’s premier healthcare providers, including our 7th straight year in Top 10 Healthiest Employers in Oregon from The Portland Business Journal, and our 7th straight Gold Plus Award from the American Heart Association.Additional Posting Information: Tuality Healthcare believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.