Parts & Lamps Tech Representative (FT)

STATEMENT OF PURPOSE (Job Summary):This is an inside sales position reporting directly to the Parts & Lamps Sales Manager. The main focus of this position is to effectively manage Four Seasons’ customer base to achieve parts sales revenue and profitability goals. SKILLS/QUALIFICATIONS:

• HS Diploma or equivalency.
• Strong oral and written communication skills.
• Effective time-management, problem-solving, and goal-setting skills.
• Telemarketing, customer service, or other sales-generation/negotiation experience.
• Desire to continuously improve through self-directed and company offered training opportunities.
• Good working knowledge of MS Word and Excel.

JOB DUTIES:

• Participate in daily activities of a technical support function and work towards increasing first call resolution and decreasing customer hold times.
• Engage in daily sales initiatives of the department, including parts, acrylics, and lamps, working toward increased sales and gross profit growth.
• Use various tools, programs, and resources for troubleshooting and answer internal and external customer questions.
• Work towards sales retention and growth, gross profit, attendance, accuracy, negotiation, telephone performance, and other performance measures.
• Assist your team members in all areas, including research, technical support, sharing of knowledge, etc.
• Serve as a positive role model for team members.
• Work with the entire sales team to develop best practices to improve growth and improvement.
• Serve as a bridge between your department and others to support internal and external customers.
• Provide assistance to other FS representatives in a pricing negotiation, item research, and technical support with their customers.
• Representatives will give support to the company, its people, and its ideals. Maintaining good ethical standards and confidentiality in all situations is required.
• Other tasks as required.

WORK ENVIRONMENT:This job operates in a customer service center environment with casual dress attire. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. PHYSICAL DEMANDS:

• Visual acuity, speech, hearing, and hand and eye coordination required.
• Manual dexterity required to operate a computer keyboard and basic office equipment.
• Subject to long periods of sitting with repetitive use of hands, fingers, and wrists.
• Must be able to lift up to 20 lbs., bend, stoop, kneel, twist, and reach.

ABOUT THE COMPANY
Four Seasons was founded on an unwavering principle to give customers what they want and need to operate a successful, stress-free business. That is the reason we offer you a premium catalog filled with all the latest products, a 120,000 square foot warehouse, a knowledgeable and well-informed staff, innovative technology, and the best customer service in the industry. We understand that to help you achieve your goals, we have to continually expand our resources. Four Seasons is proud to be part of an employee stock ownership plan. This means that Four Seasons' specialists and team members have the ability to share in our company's success. We understand that to help you achieve your goals, we have to continually expand our resources. We have a team of incredibly productive and highly motivated individuals that will settle for nothing less than excellence. What does this dedication mean for you and your business? This means your order will be taken, shipped, and arrive at your salon in the most professional and expedient manner possible. Your satisfaction ensures our success. Check us out at http://www.fstanning.com.

About Four Seasons Sales and Service:

Four Seasons was founded on an unwavering principle. give customers what they want and need to operate a successful, stress-free business. That is the reason we offer you a premium catalog filled with all the latest products, a 120,000 square foot warehouse, a knowledgeable and well-informed staff, innovative technology and the best customer service in the industry. We understand that to help you achieve your goals, we have to continually expand our resources. Four Seasons is proud to be part of an employee stock ownership plan. This means that Four Seasons' specialists and team members have the ability to share in our company's success. We understand that to help you achieve your goals, we have to continually expand our resources. We have a team of incredibly productive and highly motivated individuals that will settle for nothing less than excellence. What does this dedication mean for you and your business? This means your order will be taken, shipped, and arrive at your salon in the most professional and expedient manner possible. Your satisfaction ensures our success. Check us out at http://www.fstanning.com.