Partner Specialist Manager

What you will be doing

• Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.
• Manages all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy
• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations
• Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Educate partners how to register deals and transact business with Arrow and vendor. Serve as subject matter expert on Arrow and vendor tools and processes.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.
• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.
• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

What we are looking for

• Coordinates and supervises the daily activities of business or technical support or production team
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
• Typically does not spend more than 20% of time performing the work supervised
• Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders
• Applies acquired expertise to analyze and solve problems without clear precedent
• Provides input on resource planning and policy development
• Coaches team members on performance, completes employee performance evaluations and recommends pay actions

Experience / Education

Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package (http://benefits.arrow.com)

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Short-Term/Long-Term Disability Insurance
• Wide Variety of Growth Opportunities

APPLY NOW!

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)