Partner Services Specialist

Who are we looking for? Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Partner Services Specialist in the Partner Services Organization. Partner Services is the team that manages our vendor community relationships and programs. As a key member of our team, you will be responsible for account management, contract execution, project management, excel spreadsheet management, etc. Are you detail-oriented, well organized, can establish priorities, and successfully multitask with advanced Excel skills? We invite you to apply today for our Partner Services Specialist role today and #MakeItYourChoice. Your Responsibilities

• Manage vendor accounts on a day-to-day basis for a variety of vendor categories.
• Account management, customer service, brand project management, financial tracking, and reporting for all vendors.
• Provide excellent customer service for franchisees, vendors, and internal departments in relation to vendor accounts.
• Create and maintain marketing plans for each vendor account ensuring all contractual marketing obligations are met.
• Contribute to the financial success of the department by achieving and tracking transactional revenue for vendors in specific category.

Your Experience, Skills & Competencies

• Bachelor's degree in related field preferred; or equivalent experience
• At least 3 years’ experience in project coordination, account coordination, account management, analysis, marketing, or relationship marketing
• Advanced skills in Excel, including PivotTables, data validation, VLOOKUP, etc.
• Proficiency with Microsoft Outlook, PowerPoint, and Word
• Strong analytical and problem-solving skills
• Proven project management skills (e.g., execution, tracking, reporting, etc.)
• Demonstrates key competencies to include effective communication, ensuring accountability, and self-development
• Excellent interpersonal and communication skills
• Comfortable working both within a team and on an individual basis
• Experience with Salesforce or other CRM tools is a plus

Your Team This is an individual contributor role that will report to the Senior Director, Account & Initiative Development. You will have 5 peer teammates and collaborate with cross functional departments on a regular basis. Your Work Location As our Partner Services Specialist, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in Rockville, Maryland. Less than 15 miles from Washington, DC, we’re located directly across from the Rockville Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels. Right now, our associates in Rockville, MD are working in a hybrid environment, between two-four days per week in the office and working virtually the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs. We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. About Choice Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences. At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology. About Choice Hotels Financial Performance 2021 fourth quarter and full-year domestic RevPAR beat guidance and 2019 levels; new record for net income, adjusted EBITDA and margin; 24% year-over-year increase in full-year domestic franchise agreements Choice Hotels International Reports 2021 Fourth Quarter And Full-Year Results - Feb 16, 2022 *** This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.