Part Time - Hotel Front Desk/Night Auditor

The Front Desk Clerk assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need employees with an eye for cleanliness and attention to detail. Must be willing to help the team as required. Must be friendly, outgoing, and have great customer service. Must have reliable transportation.

PL NOTE: We are looking for person who can do 1 night audit (10PM-6AM) and 1 PM shift (2PM-10PM). We currently only looking for person for 16hours/Week for a part time position.

Room Assignments, Changes, and Issues

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Ensures that the lobby and front desk area are clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Any duties assigned by the Assistant General Manager and/or General Manager.

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

• Previous Choice franchise hotel front desk experience mandatory
• ChoiceAdvantage experience mandatory
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Must be able to work a flexible schedule as well as able to work on weekends

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Weekends

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)