Part-Time Customer Service Based Phone/Chat Agent

Description of position:
Answers telephone calls and responds to member facing chats to provide information regarding Costco.com, research member’s online issues, provide assistance with website navigation, use problem solving skills, and advocate for Costco members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain.

Tasks and responsibilities:
Answer a high volume of incoming phone calls and/or member facing chats
Determine member needs and provide appropriate solutions, including answering general Costco.com/product questions and researching complex situations regarding online orders, tracking, and deliveries
Consider and offer compensations as necessary
Operate as the liaison between Costco.com customers, vendors, buying and operations staff
Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Uses problem solving and critical thinking skills to resolve order/product/delivery issues

Required skills, abilities, and certifications:
Education/Training: High School Diploma or GED preferred
Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
Experience: Previous customer service experience preferred
Knowledge/Skills: Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required
Must be able to work a flexible schedule including weekends and split days off

Recommended skills, abilities, and certifications
Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through.
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Ability to demonstrate learning and decision making skills
Strong time management skills
Bilingual capabilities a plus

Costco Wholesale Member Service Center provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Disability accommodations
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive
• Diversity and inclusion training or programs
• Paid time off

Job Type: Part-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Holidays
• Weekend availability

COVID-19 considerations:
We follow state and federal guidelines.

Work Location: One location