Part-Time Center Associate 5/21/2021

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

• High school diploma or GED required
• Strong computer skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Retail/customer service experience
• Neat, clean, and professional appearance
• Non-smoking environment
• Able to help customers with boxing and packaging their materials
• Able to work and complete tasks independently in a quick turn environment
• Detail oriented, organized, and able to multi-task
• Able to work collaboratively
• Good communication and people skills
• Able to cross sell and up sell products and services
• Excellent packing skills
  

• 401(K) with Company Match
• Direct Deposit
• Profit Sharing
• Free Parking
• Formal Ongoing Training Program
• Formal On-the-Job Training Program