Parking Service Center Operator (Monday-Friday, 7am-4pm) At 2345 Crystal Drive

WHO WE ARE

: JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
From asset management and development to property operations and leasing, every decision we make at every property aligns with our overarching disciplined strategy of fostering growth and working to maximize value. Our culture of quality and customer service is entirely focused on ensuring that we serve our key customers: satisfied tenants and residents.
We are determined, innovative, competitive, and laser-focused. Our consensus-driven culture is rooted in collaboration and participation—inspiring innovation from every corner of our company. And we recognize and reward performance at all levels. As a result, our company is a magnet for top-tier talent, which we believe ensures a bright and prosperous future for our employees and our company.

POSITION SUMMARY

: The Parking Service Center Operator will be a part-time position working in the Parking Service Center fielding customer calls, in person customer walk ins and support for the parking operations of JBG SMITH.

WHAT YOU'LL DO

:

• Answer calls made to the PSC through offsite intercoms and phone calls with customer focused interaction in mind.
• Assist customers with payments and monthly parker sign up
• Maintain service and repair logs
• Maintain log of issues and report issues to incoming shift member
• Review all systems and ensure site operations
• Assist in reporting cash input and analysis of financial and occupancy reports
• Inspect and assess garage conditions
• Ensure parking and parking areas are to brand standard
• Triage and repair equipment
• Assist in various task

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

:

• Must understand the paramount importance of customer experience and be committed to creating a continually improving customer experience culture within the Parking & Mobility group.
• Clearly articulate and guide customers through payment, signup and other concerns customers may have.
• Must possess strong organizational and good attention to detail.
• Ability to work with a team and also work independently when required
• Willing and understand basic mechanical repairs

Education/Experience :

• High School Diploma or GED
• 1 year of call center experience

Certificates, Licenses, Registrations :

• NA

Technical Experience :

• Working knowledge of Microsoft Office Products, Skidata, IntegraPark, and TIBA.

Other Skills/Requirements :

• Team player who is organized, proactive, self-directed, conscientious and assumes accountability and responsibility for specific performance and work product for themselves and their team.
• Must be comfortable interacting and communicating with individuals at all levels of the organization and have strong customer service skills
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Organized, detail oriented and resourceful.
• Strong analytical skills and effective problem-solving skills.
• Demonstrated effective verbal and written communication skills.

Physical Requirements :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.
While performing the duties of this job, the employee is frequently required to sit and use hands to handle office equipment, paper reports, etc. The employee is frequently required to stand and walk and is occasionally required to reach with hands and arms. May occasionally be required to lift up to 50 pounds and move a distance of 30 feet as needed. Must be able to move freely throughout the property, including moving up and down stairs. Must be able to sit for up to 50% of the workday.
Property/site inspections may require any of the physical requirements indicated above.
Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.
While performing the duties of this job, the employee is occasionally exposed to wet or humid condition, work near moving mechanical parts, work in high, precarious place, fumes or airborne particles, toxic or caustic chemicals, and outdoor weather conditions. The noise level in the work environment is usually moderate.
Property inspections and general administration of responsibilities are affected by the environmental conditions indicated above.
Web References: www.JBGSMITH.com – JBG SMITH Company Site https://nationallanding.org/ - National Landing Site
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
As a condition of employment, all external candidates must provide proof that you are fully vaccinated from COVID-19 as of your first day of employment, unless a request for an accommodation had been approved. Fully vaccinated means two weeks has passed since the last dose in a two-dose series or two weeks after a single-dose shot.
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.