Overnight In Room Dining Server

Mattos Hospitality is looking for an Overnight In Room Dining Server!

At Mattos Hospitality our purpose is to create an inspiring, sustainable, and prosperous business that brings joy, takes care of others, and helps build community through craftsmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and advancement. Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftsmanship around the table.

Position: Overnight In Room Dining Server
Reports to: General Manager, Assistant General Manager, Dining Room Manager(s)
Position Classification: Non-Exempt
Pay Type: Hourly

The Overnight In Room Dining Server will serve guests staying at the 9 Orchard Hotel while upholding the quality of food, beverage, and service. This person will ensure in room dining service runs smoothly and efficiently for guests to have pleasurable experiences.

Key Focus

• Demonstrate focus and attention to all incoming orders. ?
• Ability to strongly execute all given responsibilities during the overnight shift. ?
• Attend to all incoming requests and orders from hotel guests in a timely manner. ?
• Deliver food and beverage orders to guests’ rooms while upholding standards. ?
• Prepare and set up the dining area to the guest’s preference. ?
• Ensure all food and beverage orders are fulfilled and uphold quality. ?
• Provide attentive and quality service to all guests during their visit."

Personnel:

• Demonstrate focus and attention to all incoming orders. ?
• Ability to strongly execute all given responsibilities during the overnight shift. ?
• Attend to all incoming requests and orders from hotel guests in a timely manner. ?
• Deliver food and beverage orders to guests’ rooms while upholding standards. ?
• Prepare and set up the dining area to the guest’s preference. ?
• Ensure all food and beverage orders are fulfilled and uphold quality. ?
• Provide attentive and quality service to all guests during their visit.

Guest Service

• Make decisions in the best interest of 9 Orchard and guests. ?
• Ensures all guests consistently receive courteous and efficient service. ?
• Responds positively and promptly to customer concerns and complaints. ?
• Maintains guest satisfaction by monitoring and evaluating food beverage and service offerings. ?
• Communicating any food allergy or special nutrition needs to kitchen staff. ?
• Builds relationships with repeat guests. ?
• Ensures consistent execution of company policies and procedures including recently created and evolving COVID guidelines.

Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service. ?
• Reliably complete all assigned side work.?
• Follow all company policies and procedures including recently created and evolving COVID guidelines. ?
• Demonstrate knowledge of Department of Health (DOH) standards. ?
• Completes side work according to the schedule.?
• Keep work area clean and organized.

Company Values

• Understanding that we require a positive and respectful attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.

Physical Demands

• The physical demands for this position are frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

Benefits Offered:

• 
  Medical, Dental, Vision for Full Time Employees
• Paid Time Off
• Pre-taxed commuter benefits
• Dining Discounts

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.