Overnight Front Desk Agent- Soho Warehouse

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Overnight Front Desk Agent - Soho Warehouse

The Role

Responsible for supporting the front desk operations team.

• Develops relationships with guests, members and other guests in order to provide personalized Soho House service.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Communicate within department as well as other departments on crucial matters

• Assists in the training, development, coaching, and mentoring for the department

• Assure the proper handling of VIPs. Protect their privacy and confidentiality.

Complies with all hotel policies, standards and local laws

• Greeting guests and checking them into and out of the Hotel.
• To be fully knowledgeable of room types, room descriptions, rates and availability.
• General phone etiquette.
• Presenting any messages or packages.

• Offering bell attendant assistance and luggage storage facilities, offering to have the guest's car brought to the door. Offering assistance in arranging transportation.
• Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
• Regular and reliable attendance.

Required Skills/Qualifications:

• Passion for hospitality and rooms division
• Able to speak effectively before groups of guests and hotel employees

• Maintain a sense of organization and ability to prioritize in a busy environment.
• Flexible to work schedules, weekends, and holidays.

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Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry or lift at least 20 pounds
• Occasionally kneel, bend, crouch and climb as required

Why work with us.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Employee Assistance Program
• Pet Insurance
• Auto & Home Insurance
• Generous Paid Vacation
• Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
• Parental Leave
• Career Development: Soho House can progress your career internationally.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• The Fun Stuff…

Family Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.

• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Cowshed Retail Discounts
• Team Member Screenings
• Soho House & Co. Friends Membership
• Cowshed & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.