OUTREACH SPECIALIST

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

***Remote work is available for this opportunity after a period of training and provided the arrangement continues to support the missions of the Program and Duke. Remote work will be contingent on the employee successfully demonstrating they can meet expectations under this arrangement.

Occupational Summary

Position coordinates patient referrals to appropriate resources for the clinical operations in the Duke Smoking Cessation Program, part of the Supportive Care and Survivorship Center of the Duke Cancer Institute.

Work Preformed

Identify, coordinate, and facilitate patient referrals to face-to-face, telehealth, and other community resources for patients referred to Smoking Cessation Program. Contact patietns who are lost to follow-up to re-engage them in care.

Assist patients by coordinating patient assistance program resources and external resources, and communicate to Providers outcome of referral to assistance program.

Coordinate with other internal and external stakeholders, including research teams, financial care counselors, and referring providers, to facilitate patient care.

Monitor, track, and update information regarding referrals to the Program and maintain records for information concerning services rendered to be used for program evaluation.

Provide administrative support to Program Director, Manager, and providers by managing templates and schedules and other administrative work as assigned.

And other work as assigned.

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

The intent of this job description is to be representative of the level and the types of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the total specific duties and responsibilities.

Knowledge, Skills and Abilities

Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals.

Level Characteristics

N/A

Minimum Qualifications

Education

High school education or equivalent.

Experience

Two years of administrative support experience of increasing variety and/or complexity

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.