Outpatient Care Coordinator

Description

At COMHAR, our mission is to provide health and human services that empower individuals, families, and communities to live healthier self-determined lives.

POSITION SUMMARY

The Outpatient Care Coordinator is a liaison responsible for providing support and assistance to individuals in COMHAR’s outpatient programs by helping coordinate care. The OP Care Coordinator provides information/education, helps link/connect to needed resources, facilitates communication with partner providers/organizations, and offers encouragement to meet recovery goals.

Duties and Responsibilities:

• Provide information, education, encouragement and care coordination for varied phases of the recovery journey, which includes pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance.
• Supports efforts to communicate with primary care providers or other medical providers to promote more integrated healthcare
• Maintains relationships with community partners and acts as a liaison to coordinate care: facilitating communication, obtaining consents, helping address barriers to service, attending linkage, treatment team, and care coordination meetings, as needed (including crisis resources and other levels of care)
• Actively identify and offer linkages to community-based resources (i.e. medical providers, communities of recovery, educational, vocational, social, cultural, spiritual resources, mutual self-help groups, professional services, etc.) that support the individuals’ recovery goals
• Work in concert with the individual and treatment team (therapists, psychiatric practitioner, nurse, supervisors, peer specialist, case manager) around recovery planning needs related to needed resources or care coordination
• With support from the treatment team, will support individuals in crisis (after hours/on-call) in behavioral health care settings, which may include accompanying to Crisis Response Centers or delivering needed documentation to facilitate crisis services
• Supports therapists with outreach and caseload management, when care coordination is needed
• Supports discharge and aftercare planning, including outreach efforts and needed referrals
• Reads/completes required documentation in a timely manner, including submission of care coordination encounters with the individual/family or service providers in the electronic health record
• Attends in-service and training to meet mandated training hours and professional development
• Supports the treatment team (clinical/medical) and administrative staff with tasks needed to deliver needed services (ex: helping update, share, or upload needed documentation, coordinate appointments or follow up actions needed, assist with pre-intake or case open process)
• Adheres to a flex schedule that allows for evening and weekend hours as may be required to respond to individual needs
• Other duties as assigned by supervisor or program leadership enhances care coordination and integrated care

Requirements

EDUCATION/EXPERIENCE

• Minimum of a Bachelor’s degree in social work, counseling, psychology, sociology, gerontology, counseling education or related degree
• At least 1-year experience in the health or human service field (behavioral health or substance use field preferred)

SKILLS

• Understanding and respect for each individual’s unique path to recovery. Able to provide trauma-informed, strength-based support
• Working knowledge of the recovery/treatment system
• Demonstrate professionalism and ethical service at all times
• Able to work well independently and on teams
• Must have good verbal and written communication skills. Bi-lingual (Spanish & English) a plus.
• Be flexible and adaptive in handling changing priorities in a fast paced environment
• Computer literacy is essential. Must be able to effectively use electronic health record, video conferencing, email, Office products, and any other tec

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
*Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Patient Access Occupations: 1 year (Preferred)

Work Location: One location