Outbound Call Center Representative | La Mirada Call Center

Disclaimer: This is NOT a remote opportunity and you will need to report to the Corporate office in La Mirada.

The compensation is Pay Range starts at $17.00/hr + DOE + Free Lunches on the Weekends + Eligible for a Team Monthly Bonus!

This is a full-time Call Center Representative position reporting to the Outbound Guest Services Manager. The Guest Services Outbound position will be expected to be a subject matter, a problem-solving expert in all Outbound activities i.e. customer verification, warranty, VIP, and special orders. This person will be expected to use his/her comprehensive and advanced knowledge to determine the best solution to solve problems for our customers. Our Guest Services Outbound position will be assigned to work interchangeably between the multiple roles within the department. This will ensure proper staffing and create effective and efficient work-steams within our Outbound responsibilities.

Job Description

• This person will be answering delivery support questions, handle escalations, handling complex customer requests, and monitoring real-time data and reports.

• Monitor the real-time dashboard to ensure agents are handling calls promptly

• Answers DSR questions

• Monitors DSR attendance and break requests

• Acts as an information source, answers agent questions, assigning tasks, following up, and giving instructions as needed

• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.

• Communicating solutions, successes, and opportunities to the Manager and Supervisor(s) of customer service.

• Practicing and ensuring compliance with the organization’s policies and procedures.

• Acts as liaison between Delivery Support team, Customer Service department, and all other departments within the organization to process requests, answer questions, and provide guidance.

Qualifications

• AA/BA/BS or equivalent work experience.
• PREFERRED, BUT NOT REQUIRED: Minimum 1-2 years working experience at Living Spaces as a Guest Service Representative or working in our Retail department
• Proficient at all applicable computer software: (MS Office programs, Microsoft CRM, etc.)
• Strong understanding of internal SOPs
• Customer satisfaction focused
• Outstanding communication (both oral and written) and interpersonal skills
• Ability to set goals and drive self-performance
• Flexibility in work schedule: must be able to work morning, mid, evening, and weekend shifts, along with most holidays
• Work additional hours as needed to meet deadlines
• Fluent in verbal and written Spanish is a PLUS
• Prior customer service experience in a customer service or call center environment.

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer-related or HIV/AIDS-related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Disclaimer: This is NOT a remote opportunity and you will need to report to the Corporate office in La Mirada.

The compensation is Pay Range starts at $17.00/hr + DOE + Free Lunches on the Weekends + Eligible for a Team Monthly Bonus!

Application Question(s):

• Will you be able to reliably commute or relocate to La Mirada, CA 90638 for this job?
• Have you previously worked for Living Spaces?
• Please confirm your email address:
• How many years of claim/warranty experience do you have?
• In your previous Call Center position, would you handle escalation calls?

Work Location:

• One location

Work Remotely:

• No