Order Fulfillment Supervisor

IGT is an award winning company that provides architectural hardware for the glass industry. We are dedicated to designing, selling, and distributing hardware and accessories as well as providing expertise to customers and visitors. We call South Florida home with our headquarters in Miami, Florida, but have a presence throughout the US and overseas. We have experienced amazing growth and will continue this trend by investing in our most important resource: our people!

We are looking for a driven, results-oriented, talented Order Fulfillment Supervisor in the Miami area who wants to part of a thriving organization!

Primary Responsibilities:

Plans, organizes, and supervises daily operations of the order fulfilment department.

• Supervises the daily operation of the order fulfillment department to ensure accurate and timely delivery of all pick up and will call orders.
• Distributes and monitors workload, motivates team to ensure orders are picked and hand delivered in accordance with daily fulfillment guidelines.
• Monitors all hand delivery activities to ensure accuracy, packaging, branding, and condition of parcels.
• Accurately records and manifests customer transactions utilizing the SAP system.
• Oversees the order fulfillment team including attendance, performance, training, PTO, and safety.
• Assists in troubleshooting and resolving reported issues, complaints, or errors and initiates efforts to prevent reoccurrences by addressing the root cause.
• Assists in performing inventory cycle counts and manages physical inventory weekly.
• Adheres to and promotes a safe work environment in compliance with safety guidelines as well as company policies and procedures.
• Promotes and participates in training activities to expand knowledge base on Health and Safety and product lines.
• Scrutinizes individual and team productivity, and drives continuous productivity improvement through process enhancements and one on one coaching.
• Supports efforts to ensures adequate inventory levels are kept at all times; replenishes inventory to ensure availability.
• Collaborates with other departments to maintain a clean, safe, organized and, stocked warehouse in accordance with company standards.
• Partners with other departments as necessary to ensure information, documentation and communication is provided and maintained.
• Provides technical assistance relative to part identification, interchangeability, and availability.
• Performs additional related duties as necessary to improve efficiencies as directed by management.

Qualifications

• High School Degree or GED required; Associate Degree preferred.
• Two or more years of related experience required, preferred industry experience.
• One-two years of customer service and/or order processing experience preferred.
• OSHA Certified Forklift operator with one or more years of experience preferred.
• Articulate, persuasive communicator, with the ability to foster a team-focused and engaging environment.
• Exceptional communication skills both verbal and written; proficiency in English and Spanish required.
• Excellent organizational skills with a keen ability for detail.
• Self-starter, advanced problem solver and critical thinker.
• Advanced computer skills required: MS Office Suite, Google, SAP, Ship Station, or other related platforms preferred.
• Ability to respond effectively and in a timely manner to departmental needs.

What We Offer

• Paid Time Off, Paid Holidays

• Competitive Compensation
• Opportunity for Advancement
• Product Discounts

IGT is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran or disability status or any other characteristic protected by federal, state or local laws. We are a Drug Free/Alcohol Free Workplace.

Job Type: Full-time

Pay: $35,000.00 - $37,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Order fulfillment: 2 years (Required)
• customer service: 2 years (Preferred)

Language:

• Spanish (Required)
• English (Preferred)

Work Location:

• One location

Company's website:

• https://www.igt.glass/employment.aspx

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place