Optician

The purpose of this role is to provide quality customer service while satisfying the needs of For Eyes customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessories. To uphold

Company’s standards of excellence in customer service; encourage customer recommendations and repeat business.

Essential Duties and Responsibilities:

• Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete required paperwork, accurately measure and order customer spectacles and contact lenses.

• Sell optical Eyewear and contact lenses in accordance with professional standards and in compliance with

Federal, state and local regulations.

• Verify accuracy of completed orders for eyewear and contact lenses.

• Handle customer questions and concerns in a professional and courteous manner.

• Share store maintenance and cleaning duties with co-workers by maintaining well organized work areas; accurate store records and files, greeting customers, answering phones, inputting data, dusting merchandise displays, vacuuming.

• Assist co-workers as needed, including rendering assistance to optometric practice, as appropriate.

• Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment.

• Follow proper procedures when accepting checks and credit cards.

• Deliver individual store sales goals, customer service goals and established key indicator goals and objectives

• Comply with policy, procedures, and federal, state and local regulatory requirements like but not limited to privacy, discrimination, safety and labor.

• Report non-compliance observations and concerns accurately and promptly.

• Build productive trusting relationships with customers.

• Handles difficult or emotional customer situations.

• Respond to customers’ needs and requests for service and assistance.

Accountability:

• Project a positive attitude toward all company objectives and directives; demonstrate teamwork at all times, including attendance at staff meetings and other training or company functions as required. Continually promote, support and reinforce the For Eyes philosophy of the 3 C’s: “Take care of the Customer, the Company and Co- workers.”

• Demonstrate dedication to honest and ethical business practices at all times.

• Uphold company standards to professional behavior in all business dealings.

• Successfully complete For Eyes training requirements in a timely manner.

• Foster Teamwork – maintain a positive working relationship with your co-workers, supervisors, OD and OD staff that supports and contributes to exam growth, high capture rate, and delivering sales goal.

• Drive and deliver Results – Deliver and achieve individual stores’ sales goal and established key indicator goals.

Performance is measured on Sales Results and Growing the Business.

• Comply with company policy, procedures and regulatory requirements like but not limited to HIPAA, PCI-DSS,

ADA. Report non-compliance observations and concerns accurately and promptly.

• Able to handle job stress and interact effectively with others in the workplace.

Core Competencies Required:

• Customer Focus: provide superior services and deliverables by understanding the customer (internally and externally) and the community environment to promote loyalty.

• Execution Excellence and Reliability: effectively execute steps to produce a desired change to improve and grow the business .

• Flexibility/Open Mind: adapt well to changing conditions, new ways of thinking and perceptions in a variety of situations and with various individuals and groups to work effectively.

• Whole Leadership: lead myself and others to make a difference and deliver results in a responsible, authentic, resilient, inclusive and passionate manner.

• Team Effectiveness: adapt well to changing conditions, new ways of thinking and perceptions in a variety of situations and with various individuals and groups to work effectively.

Education and/or Experience Required:

• High school diploma or equivalent.

• Should have a minimum of one year retail sales and/or customer service work experience.

• Able to work flexible schedule, including evenings and weekends.

• Occasional travel and work in different store locations in District.

• Previous optical sales experience preferred.

Language Skills Needed:

Excellent oral and written communication skills (high level of English is a necessity).

Mathematical Skills Required:

Math and algebra ability to accurately calculate and understand optical math, sales, and insurance payments.

Reasonable Ability:

Must be able to work independently.

Physical Demands on the Role:

• Must be able to remain in a stationary position 50% of the time

• Includes lifting up to 25 lbs

• The person in this position frequently communicates with customers, co-workers and company. Must be able to exchange accurate and understood information in these situations

• Ability to move about the store to access sales floor, adjustment area, office machinery, etc.

• Adequate visual acuity to product SKUs.

• Ability to remember and recall details like optics, promotions, insurance, and customer encounters

• Considerable data entry into a computer and other office machinery, such as a calculator, copy machine, and computer printer. Must be able to enter accurate information

• Constantly positions self to access customers, product, and computers, including frame racks and products under counters and inside cabinetry

• Occasionally ascend/descends a ladder for store maintenance, i.e. cleaning, change light bulbs etc.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Optical Experience: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location