Operations Support Specialist - DVR

GENERAL DESCRIPTION/PURPOSE

This individual is responsible for the data entry, data capture and data verification of paper claims and correspondence.

COMPANY GENERAL POLICY AND PROCEDURE

• Attendance: Is punctual and present. Will request time off in accordance with policy. Will document time worked and reasons for tardiness/absence or leaving early according to company policy.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• Uphold HIPAA compliance standards as outlined by federal law.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.

JOB RESPONSIBILITIES

• Maintain meticulous attention to detail at all times.
• Data entry and verification of critical fields from images of claims and correspondence in DVR work queues
• Maintain 25 claims or documents per hour pace on average weekly.
• Maintain 98% accuracy in data entry and data capture functions
• Perform multiple tasks independently with regard to electronic medical record and correspondence processing.
• Communicate with leadership daily on your availability to maintain production
• Must be able to manage time in a remote, work from home environment.
• Uphold HIPAA compliance at all times during your daily work routine
• Ensure proper file types and data security across multiple client line of businesses.
• Maintain compliance with all company policies and procedures.
• Maintain service level agreements.
• Troubleshooting of trial and error and utilizing the line of support for additional information.
• Maintaining a clean and organized workspace.
• Additional duties as assigned.

COMPETENCIES

• Computer proficiency.
• Utilization of multiple computer monitors at one time.
• Ability to recall repetitive information.
• Time management and organization of priorities while working remotely.
• Knowledge base of machinery and processes for conversion.
• Ability to follow precise instructions and processes.

REQUIRED QUALIFICATIONS

• Education: High School Diploma or GED equivalent.
• Language Ability: Proficient in the English Language.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for more than two consecutive hours
• Working at a computer for the entire work shift
• Making fast, repeated movements of fingers, hands, and wrists

Machines/Equipment Used

Computers, copy machines, telephone, fax machine and other equipment as necessary.