Operations Support Coordinator/Warehouse

Primary Job Summary: The Operations Support Coordinator (“OSC”) supports all day-to-day branch operations by acting in a Customer Service Representative, (Route) Delivery Driver and/or Warehouse Specialist capacity depending on the needs of the branch. The OSC will work both inside and outside of the branch and will be responsible for: order entry and assisting customers over the phone, via e-mail, and at the will-call counter; receiving, shipping, loading, and inventory upkeep; as well as delivering product to customers and utilizing those opportunities to cultivate lucrative and long-lasting relationships.

Essential Duties and Responsibilities:

• Engages with customers by phone, through e-mail, or in person.
• Solicits sale of new or additional products and assists outside sales team in generating customer quotes.
• Receives orders for products and verifies the availability of product and delivery method; completes order through Trend.
• Maintains customer account and pricing records within Trend.
• Reviews Trend reports; creates PDSC records, and problem-solves reporting variances and exceptions to determine cause and correction solutions.
• Explains company policies concerning billing, COD's, or service rendered, referring complaints of service failures to manager for when they cannot be resolved by OSC.
• Drives a company vehicle to deliver such items as transformers, paint, vinyl, polycarbonate, and other sign supply materials to customers’ homes or places of business.
• Collects money from C.O.D. customers, makes change, and records transactions on customer receipt.
• Records sales or delivery information on daily sales or delivery record.
• Cleans inside of company vehicle and performs routine maintenance inspections
• Educates customers on new products or services, and calls on current and prospective customers to solicit new business via telephone and while making deliveries.
• Listens to and resolves service complaints.
• Develops and maintains good working relationships with the outside and inside sales staff, and assists them in servicing customers.
• Receives product into inventory and accurately places it for storage or delivery on designated racks, shelves, or bins according to predetermined sequence such as size, type, style, color, or product code and bin location.
• Picks and pulls customer orders from inventory and places the orders on pallets or shelves, or conveys orders to the packing station, staging area, or shipping area to be loaded onto delivery vehicles.
• Completes inventory cycle counts and processes paperwork and records amount of materials or items received or shipped.
• Weighs, measures, and/or counts product to ensure inventory accuracy.
• May operate power tools such as a saw to cut products to customer specifications.
• Drives or operates forklift, cherry picker, or lift-jack vehicle to move product within the warehouse.
• Services will-call customers and prepares parcels for mailing and/or shipping including warehouse transfers.
• Maintains good inventory practices when handling products using care to avoid damage and loss.
• Processes customer returns and tracks them in inventory.
• Follows instructions, responds to management direction, takes responsibility for own actions and can be counted on for follow-through.
• Demonstrates accuracy, thoroughness, and attention to detail and continually seeks out opportunities to increase their product knowledge of new and existing products.
• Other duties may be assigned

Education and/or Experience

High school diploma or general education degree (GED) required; one to three years of related customer service, warehousing, and/or delivery driver experience and/or training; or an equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of (or ability to learn) Trend Inventory software; Microsoft Office Suite (particularly Outlook, Excel, and Word); and UPS WorldShip.

Other Skills

Ability and comfort to occasionally use cutting tools such as a utility knife, circular saw, and router. Ability and comfort to occasionally operate a forklift.

Certificates, Licenses, Registrations

Valid in-state driver’s license and an acceptable MVR per company guidelines required; forklift certification preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to climb ladders, and will frequently be required to bend, stoop, and kneel or crouch. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Warehouse distribution: 1 year (Preferred)
• Route driving: 1 year (Preferred)
• Basic math: 1 year (Preferred)

Work Location:

• One location

Company's website:

• www.nglantz.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No