Operations Manager

Scaling Management Consulting Group, Inc. is hiring high-performing, goal-achieving Operations Managers to join our growing team!

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This position is contract-based, part-time (20 hours per week to start).

We are looking for hungry, cream-of-the-crop overachievers who consistently prove they are the best at whatever they undertake and who are interested in a long-term commitment with a company on a mission to serve others and change businesses every day.

In working with us, you will feel like a part of something much bigger than yourself and you will literally change people’s lives on a daily basis.

This is not your average “operations” position.

In keeping with our brand of “doing business with authenticity and integrity,” we’re looking for someone who will support the Fractional COO to deliver for the client. This role entails managing daily tasks that help the business run effectively and make progress towards its strategic plan. Responsibilities vary depending on the nature of the business and the role that the Fractional COO is performing. *
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Operations Managers plan, direct and coordinate the operations of an organization. They are responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

This position allows you to work remotely anywhere in North America. Therefore, your hours are somewhat flexible (you need to be available for team meetings and calls during the week), as the work can be done anywhere you have consistently reliable phone and Internet access.

In this role, you will work directly with our Fractional COO to support the needs of the company’s CEO and leadership team. This role will have varying levels of focus depending on the nature of the business you are supporting, its maturity, and the fractional COO’s needs and personality.

Success will depend highly on your ability to collaborate well with the Fractional COO by enabling their unique talents while filling in where it is needed most.

Additional success factors include the willingness to:

• Build capability, not dependency

• Drive efficiency and see the gaps

• Exceed the standard for accountability in the organization

• Manage complexity and work with varying levels of ambiguity

• Learn and ask questions

These are some of the qualities and skills we are looking for in the optimal candidates for this position:

• Confidence and belief in yourself and your ability to make things happen. You must already know this about yourself. This, we believe, is something that cannot be taught. It must be a lifelong skill.

• An extremely strategic, cooperative, and positive approach.

• A love of working in a group dynamic, with the ability to be extremely efficient and effective in working independently. An independent self-starter who loves a financial reward and to know they’re doing good work in the world is who we are looking for. Excellent written (email) and verbal (phone) communication skills.

• Well-honed time-management skills, as you will need to be self-directed and willing to go above and beyond in working with our people on a daily basis.

• High emotional intelligence. You genuinely care for people. You have a genuine interest in and connect easily with others, and you love supporting others to succeed.

• No-excuses determination. You love setting goals for yourself and do your absolute best to achieve them.

• Exceptional problem-solving abilities. You are strategic and take the initiative to identify potential obstacles that will inevitably come up and you proactively create solutions.

• Your existing experience with technology is a BIG plus. Currently, we work very actively with Gmail, Google Drive, Google Calendar, Zoom, Slack, etc.

• Familiarity with the business coaching and B2B/Operations industry will give you great insight into the work required for this position.

• Flexibility. Sometimes this work is fast-paced with strategy changing on the fly. We love systems and abide by them, but sometimes systems must change. Your ability to quickly and gracefully adjust to change will support your success and positive team dynamics.

Your responsibilities/duties in this position:

Responsibilities

• Drafting documents such as project plans, agendas, actions, issue tracking.

• Creating KPI dashboards and working with stakeholders to populate the data.

• Prepping the fractional COO for key meetings based on your research and reports.

• Providing feedback on existing policies and procedures and making recommendations.

• Implementing new processes and tracking their impact.

• Working with company employees who perform operational roles to streamline ways of working and source information.

• Handling the administration requirements for the COO function.

Areas of Focus

• Coordination and Supervision

• Coordinate, manage and monitor the workings of various departments in the organization.

• Financial

• Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company.

• Best Practices

• Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

• Human Resources

• Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.

• Production

• Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.

• Communication

• Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

• Sales, Marketing and Customer Service

• Manage customer support. Plan and support sales and marketing activities.

• Strategic Input

• Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Desired Skills and Experience

Education/Certifications:

• An undergraduate degree in Business Administration, Operations Management, Organizational Development, or equivalent work experience is required.

Qualifications:

• 5+ years of business operations experience.

• Highly organized with strong analytical, planning, and leadership skills.

• Project management experience.

• Change management experience.

• Excellent analytical and problem-solving skills.

• Excellent oral and written communication skills.

Desired Skills (LinkedIn):

• Operations Management

• Project Management

• Problem Solving

• Business Process

• Change Management

• Team Building

Key Competencies:

• Critical thinking and problem-solving skills

• Planning and organizing

• Decision-making

• Communication skills

• Persuasiveness

• Influencing and leading * delegation

• Teamwork

• Negotiation

• Conflict management

• Adaptability

• Stress tolerance

About us as a Team

We are a team-based organization that prides itself on high performance, with a hard-working (though not workaholic) close-knit, extremely supportive, fun culture. We believe in the fact that what we do changes lives.

We believe in doing whatever humanly possible to help our Team members who work hard be as successful as they can within their job. That is our job and we take it seriously.

About Scaling Management Consulting Group, Inc.

Scaling Management Consulting Group, Inc., opened its doors in 2017.

We provide Fractional Executive services to growing businesses across multiple industries in the USA, Canada and other regions.

Our team thrives in delivering efficiency and profitability to our clients using time-tested tools and methodologies to assist our clients in scaling their businesses profitably.

Want to learn more about us?

Websites: www.susangoebel.ca | www.scalinggrp.com

Compensation

Operations Managers are paid based on experience. Your service as an Operations Manager will be on a contract basis. You will be responsible for your own taxes and record keeping. Benefits are not offered for this position.
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Job Types: Part-time, Contract

Pay: From $40.00 per hour

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location:

• Fully Remote

Work Location: Remote