Operations Manager

The Operations Manager at Brooklyn Bowl is responsible for executing and overseeing all floor activities related to service and entertainment on any assigned shift. Specifically, duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity of our staff and making critical decisions and judgment calls in order to ensure the satisfaction and comfort of our guests. The Operations Manager must regularly interface with other members of the management team, the operations staff, the kitchen staff, the production staff, the artists, and the guests to execute services and entertainment in the manner set forth by the guidelines of Brooklyn Bowl, most commonly found in the one sheet, but not excluding other sources. Additional duties, including but not limited to: administrative work, departmental work, staff training, and policies and procedures development are also integral parts of the Operations Manager position.

Responsibilities:

• Provide direction to the operations staff under the guideline set forth in by the established protocol of BB’s policies and procedures
• Communicate clearly and frequently with the operations staff, management, and kitchen before, during and after shift to ensure optimal service to our guests
• Assist operations staff as necessary in the performance of their jobs
• Oversee and guide employee/guest interactions to ensure that service is provided in a manner consistent with the philosophy of BB
• Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
• Be responsible for ensuring guests are satisfied through both team leadership and face-to-face guest interaction
• Resolve any disputes regarding service, payment or other matters on an as-needed basis
• Assist in the planning and execution of daily musical events, special events, and VIP guest services
• Seamlessly integrate the various aspects of entertainment and service throughout each shift using guidelines set forth in the one sheet as well as other strategic and proactive measures
• Participate in the development of managers’ notes detailing the day's financial and qualitative aspects of the venue's operations on each shift
• Ensure quality of food, timeliness of food delivery & cost control during service
• Maintain safety and security of the room and the guests and employees within
• Ensure that lighting, temperature, music, cleanliness and other environmental aspects of room are appropriate for our guests
• Observe staff and participate in management talent reviews and employee reviews
• Conduct and oversee training of new staff and continuing education
• Assist on an as-needed basis with the management and operations of individual departments, including service, bar, bowling, security, facilities, production, and training

Requirements:

• Minimum of three years experience in a supervisory/management role in a similar venue
• Superior communication skills
• Ability to foster long-lasting working relationships
• Ability to manage under pressure and make decisions in real time
• Ability to operate at a high level under the direction of the management team
• Ability to manage multiple operational and managerial tasks simultaneously
• Must possess both solid judgment and be accountable
• Comfortable working environment that is fast-paced with a moderate to loud noise level
• Available to work full-time, with variable weekday and weekend shifts, both day and night
• Ability to lift up to 75lbs
• Ability to wear an ear piece for radio communications required
• Ability to handle confidential information and/or issues with discretion and sound judgment

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location:

• One location

Work Remotely:

• No