Operations Manager

Responsibilities

• Assist the Housekeeping and Front Office departments in all duties.
• Team with current staff to lead and delegate responsibilities
• Maintain a positive, productive relationship with guests and community
• Collect receivable accounts and handle operating expenses
• Assist in the development and management of annual budgets by forecasting requirements and analyzing variances, data and trends
• Accomplish financial goals and report periodically on financial performance
• Source and build relationships with prospective clients to expand business opportunities
• Update job and market knowledge

Skills

• Proven work experience as a hotel operations manager or exceptionally strong supervisor in Housekeeping or Front Office
• Fully understanding property management and its financial aspects
• Competency in MS Office and relevant databases and software
• Guest focus and bottom line orientation
• Interpersonal savvy with strong communication and presentation skills
• Well organized with excellent time management skills

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Experience:

• customer service: 5 years (Required)
• property and/or hotel management: 1 year (Preferred)
• supervisory: 3 years (Preferred)