Operations Manager

POSITION DESCRIPTION
Operations Manager

ORGANIZATION SUMMARY & VALUES
Rhinestones Unlimited is a small family-owned business that was born in the mid-1990s by founder and
CEO, Angie Peery (Price). While working in the dance industry, Angie saw a need that was not being filled. The growing interest in embellishments among performers left an opening for a visionary to step in with a great idea, to start a business that is committed to providing a shining solution for every budget while supporting small business owners and custom costume makers. Fast forward to 2021, thanks to our innovative staff and loyal customers, we have grown to be among the largest rhinestone and costume trim wholesalers in the United States.

Creativity: Our team is united by the appreciation for the beauty in creation, and the desire to help its customers succeed.

Relationships: Our business has been built and sustained on trusting and respectful relationships. In every situation w e strive to make the experience with us positive, real, and professional.

Thoughtful Communication: We strive to use thoughtful communication in all our interactions by being clear and open-minded while assuming good intent.

Passion and Innovation: “We Support Artists”, our 2020 initiative aims to provide business services designed to help our creative customers thrive. Our goal has always been to be “unlimited” in our mindset, product offering, and customer support. We work at retaining our foundation for great design with passion, innovation and continuous improvement.

POSITION SUMMARY
Rhinestones Unlimited (RU) is looking for a professional Operations Manager to oversee all day-to-day business operations to meet the goals of the organization. The Operations Manager is an instrumental role at RU, as this position works alongside the finance and marketing- minded ownership team to execute business plans and to be the driving force of day-to-day business.

The Operations Manager is expected to uphold profitable operations for this creative seasonal small business. This is a great career choice for someone who would like to work extra hours during the MN winter in exchange for time off during the summer months.

The company culture is positive and can be described as: fast paced, team oriented, supportive, collaborative, and innovative. Work life balance is valued and can be achieved in this position.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Process management and continuous process improvement
• Execution of timely and accurate shipments
• Problem solving
• Uphold the organization's values
• Cultivate clear, consistent, and respectful communications between all teams
• Manage purchasing, inventory, order fulfillment, administrative, and customer care teams
• Recruit, hire, budget, schedule, and train staff
• Manage Human Resource duties, internal or outsourced
• Support staff with personal and professional development
• Conduct annual staff reviews
• Maintain open and effective communication with marketing and accounting teams
• Manage IT contractors to continually improve processes and troubleshoot issues
• Maintain data accuracy including employee, vendor, and customers records
• Manage operational expenses to match the seasonality of revenue
• Analyze and forecast for adequate resources and budgeting
• Oversee team efficiency and continually work to improve profitability
• Communicate and motivate staff to reach operational objectives
• Regular team meetings with owners and staff as needed to carry out job duties and responsibilities

QUALIFICATIONS

• Operations Management: 3-5 years of related experience (Required)

_ Professional, self-led, self-aware, highly motivated, compassionate, and kind _

• Ability to analyze a situation and make informed judgement calls
• Computer software skills: ecommerce, Microsoft office, and CRM systems
• Experience with Big Commerce or similar E-Commerce platforms preferred
• Systems and Excel skills and experience preferred
• Experience with process improvement and implementation
• Analysis, budgeting, and forecasting experience
• Familiar with business and financial principles

• Analytical problem-solving skills with an impeccable attention to detail
• Ability to set overall strategy and drive process improvement
• Excellent written and verbal communication skills

SUPERVISED BY: CEO and founder, Angela Peery
SUPERVISES: Receiving, Shipping, Fulfillment, Inventory Management and Customer Care teams
HOURS: Monday through Friday and regular weekends seasonally, January - March
STATUS: Exempt; 40 hours a week minimum
SALARY: $60,000 - $70,000
BENEFITS: Health insurance allotment, Paid time off, I.R.A company match

• *

_ RhinestonesU.com 952.848.0133 _

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Company's website:

• RhinestonesU.com

Company's Facebook page:

• facebook.com/rhinestonesunlimited

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place