Operations Manager

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

Summary of Role
As Operations Manager, you have the exciting opportunity to lead a team of analysts in driving down the solar installation project cycle time to get to our goal of delivering World Class experience for our customers. This role is responsible for overseeing the project milestones which enables project readiness for the residential solar installation. You will be interfacing with finance, sales, project managers, sub-contractors and other cross-functional team members in operations. The ideal candidate must be able to have a good understanding of lean concepts, able to oversee many projects while having the overall vision of how to improve the process to meet entitlement goals. Define best-in-class processes by creating ‘use case’ to depict the process steps and user requirements for the digital team to develop the tools needed to meet business objectives, drive process improvements, and reduce project cycle time.

Essential Duties and Responsibilities:

Develops organization

• Define team objectives and metrics
• Hiring, management, and career development of the team
• Personnel performance reviews and discipline
• Establish Key Performance Indicators (KPIs) to deliver short- and long-term corporate goals and objectives and the desired organizational behavior

Drive project readiness

• Clear communication with Project Coordinators on process and escalation management
• Present vision of current and future state in what impact your actions will have to the outcome of cycle time and customer experience
• Create processes that enables maximum efficiency for project throughput
• Work with digital teams on tools to enable scalable processes

Related Experience and Educational Requirements

Minimum requirements

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in business management, operations, engineering.
• Experience in ERP order management systems.
• Ten or more years experience managing Operations, lean manufacturing, customer service, project management
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint) is required
• Advanced reporting and analytic experience, including extensive experience summarizing detailed data into actionable insights and recommendations.
• Proven ability to work as a project team leader and innovator a must.
• Excellent interpersonal communication, oral communication, written communication and presentation skills.
• Influential, self-starting, persuasive, and driven.
• Proven ability in meeting business and organizational objectives.
• Excellent leadership and managerial Skills: Communication, Managing people, Decision Making, Negotiation, Project Management, Problem Solving, Collaborative and possesses an entrepreneurial mindset.

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.