Operations Director-Seattle, WA

Company:

Madison Marquette is a leading real estate investment manager, service provider, developer, and operator headquartered in Washington, D.C. Clients rely on the privately held company to create integrated strategies for their commercial real estate investments and assets and execute those plans to maximize performance, increase value and enhance communities and business districts across the United States.

General Summary:

The Operations Director reports to the General Manager. The Operations Director assists the General Manager with the operation of the center through the efficient management of the center’s maintenance program. The Operations Director is responsible for ensuring a quick and successful response to all property assistance requests including security, housekeeping, repair and landscaping requests. The Operations Director is responsible for project administration, supervising the work orders, setting job priorities, and overseeing the overall process of maintaining facilities at the property. The Operations Director is responsible to plan, contract and manage operations budgets and capital projects. The Operations Director is responsible for adhering to the applicable capital and/or common area budgets.

Major Duties and Responsibilities:

• Schedules and coordinates work orders and maintains a consistently high level of quality of the work performed.
• Manages the following: maintenance, repairs and/or replacement of electrical, plumbing, heating/ventilation (HVAC) and equipment; property lighting fixtures, drywall, concrete, and painting. Manages preventive maintenance on all property equipment according to manufacturers’ standards.
• Manages service contract employees including Janitorial, Security, Landscaping and Building Maintenance. Ensures the appropriate inventory systems, records/files, Material Safety Data Sheets, supplies, tools and equipment are maintained and updated, as necessary in accordance with Madison Marquette’s Standard Operating Procedures.
• Ensures jobs are performed in accordance with all applicable standards, policies and regulatory guidelines (e.g., OSHA standards) to promote a safe working environment.
• Ensures the overall appearance and cleanliness of the center meet management and client requirements. Effectively resolves any tenant issues involving site cleanliness, safety, and/or vendor quality control issues relating to the property.
• Maintains vendor and contractor files. Specs-out, bids and prepares for General Manager execution all facilities related vendor, service and construction contracts, and obtains the required insurance. Ensures all on- site vendors and contractors are in compliance with necessary insurance requirements before allowing them access to the property.
• Monitors tenant compliance with requirements in their lease.
• Establishes and maintains positive and effective tenant relations.
• Assists General Manager with developing and managing annual CAM and capital budgets.
• Manages compliance of local, state, and federal laws pertaining to property in areas such as fire, safety, access to hazardous materials.
• Controls expenses, codes invoices, and researches billing discrepancies in support of the maintenance of the center.
• Coordinates all access to the property including vacant spaces for contractors, architects, etc. Completes design/MEP review of all prospective tenants with the assistance of licensed engineering firms and design representatives.
• Works extended hours, including weekends, as necessary to achieve the desired results for the center including emergency response.
• Performs other duties, as required.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.

Qualifications:

• Bachelor’s degree (B.S. or B.A.) in Construction Management or Engineering or a related discipline or an equivalent combination of education and experience.
• Minimum three (3) years construction/maintenance related experience and/or training, to include operations management experience, preferably in a retail or office environment (e.g., mixed-use or office property, mall, strip center, lifestyle center, etc.)
• Ability to give concise and clear instructions to a diverse center population consisting of peers and colleagues, contractors, vendors, and tenants.
• Knowledge of heating, ventilation, and air conditioning equipment would be highly desirable.
• Demonstrated management capabilities.
• Excellent verbal and written communication skills.
• Computer proficiency in Microsoft Office Suite (Word, Excel and Outlook).
• Organizational skills sufficient to manage day-to-day physical plan operations and capital projects for a retail/office/residential property.
• Valid driving license.
• Must own/lease automobile with current insurance coverage.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle, or feel objects, tools, or controls, talk and hear. The employee is frequently required to sit and reach with hands and arms. Must be able to sit for up to 50% of the workday. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Climbing is applicable to ladders, roof areas, stairwells, etc.

The employee must regularly lift and/or move up to 30 pounds. Vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Employee may be required to operate an automobile for after hours on-call duty and obtaining parts, errands in repair aspects of building. Must be able to move freely throughout the property, including moving up and down stairs.

The noise level in the work environment is usually moderate to loud.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Work Location: One location